Reporting to the Student Records Services - Supervisor in Enrollment and Records within the Office of the University Registrar (OUR), the Student Services Officer is responsible for managing Student Services (SS), supervises student employee. Assigns and schedules work, monitors performance, provides training and coaching, evaluates work quality, and ensures adherence to security procedures and customer service expectations. Student Services Officer is responsible for promoting and advancing the student registration and enrollment programs and participating in outreach that will enhance the student experience. Oversees the front counter station and up to 30 student assistant that provide frontline service. Functions as the lead to recruit, train, supervise, motivate, and evaluate the student assistants of the student services area. The Office of the University Registrar serves as a link between the students and the university and motivates students who participate in various activities while in school.
Apply By Date: November 11, 2026QualificationsMinimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position - Experience recruiting, hiring, training and supervising student assistants.
- Customer service experience and strong interpersonal communication skills to work effectively in a team environment which includes complex challenging situations.
- Computer experience with Microsoft office suite and data analysis .
- Experience working in higher educations, working with student academic services (admission, financial aid, student accounting, college deans, university departments).
- Experience implementing higher education rules and regulations .
- Experience/Skill working as part of a team by establishing and maintaining effective working relationships with peers, and accomplish office goals.
- Experience/Skill making independent decision in accordance with relative policies and procedures.
Preferred Qualifications - Bachelor Degree in related area and/or equivalent experience/training
- Experience with Ellucian Banner
- Advanced experience with technical systems and software
- Prior supervisor experience
- Working knowledge of Family Education Rights and Privacy Act (FERPA) of 1974
Key Responsibilities - 30% - Student Employee Coordination
- 25% - Advising & Customer Service
- 20% - Operations
- 20% - Program Support
- 5% - Cross-training/Other Duties as Assigned
Department OverviewThe OUR is responsible for handling over 30,000 calls per year, 37,000 emails, 30,000 documents, and a large volume of in person traffic. Efficient management of this unit allows OUR to ensure accurate and timely enrollment and reporting for accounting, financial aid distribution, classroom participation, BIA/NSC reporting, and other critical functions of UC Davis.
POSITION INFORMATION - Salary or Pay Range: $31.59 - $53.07 /hr. (Department budgeted salary range: $31.59 - $35.75/ h r. Commensurate with experience.)
- Salary Frequency: Hourly
- Salary Grade: STEPS
- UC Job Title: ADMIN OFCR 2 CX
- UC Job Code: 004263
- Number of Positions: 1
- Appointment Type: Career
- Percentage of Time: 100 %
- Shift (Work Schedule): Monday - Friday, 8:00 AM to 5:00 PM
- Location: Davis, CA
- Union Representation: Yes - CX-Clerical/Admin
- Benefits Eligible: Yes
- This position is hybrid (mix of on-site and remote work)
BenefitsOutstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees .
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for dental and vision coverage for you and your family
- Retirement plans for eligible employees including Pension and other Retirement Saving Plans
- Supplemental insurance offered including additional life , short/long term disability , pet insurance , legal coverage , accident, critical illness and hospital indemnity
- Pregnancy and Parental Leave , Family & Medical Leave , Adoption Assistance and Pay for Family Care and Bonding for eligible employees
- Lactation Support Program and Family Care discounts and resources
- Employee Well-being resources and programming to support thriving in all aspects of employee's lives
- On-site Employee Assistance Program including access to free mental health services
- Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
- Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
- Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
- Access to free professional development courses and learning opportunities for personal and professional growth
- Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
Physical Demands - Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Lifting/Carrying 26-50 lbs - Never 0 Hours
- Lifting/Carrying over 50 lbs - Never 0 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 26-50 lbs - Never 0 Hours
- Pushing/Pulling over 50 lbs - Never 0 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Climbing (e.g., stairs or ladders) - Never 0 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Environmental Demands - Chemicals, dust, gases, or fumes - Never 0 Hours
- Loud noise levels - Never 0 Hours
- Marked changes in humidity or temperature - Never 0 Hours
- Microwave/Radiation - Never 0 Hours
- Operating motor vehicles and/or equipment - Never 0 Hours
- Extreme Temperatures - Never 0 Hours
- Uneven Surfaces or Elevations - Never 0 Hours
Mental Demands - Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work EnvironmentUC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Work at a front desk service station with frequent interruptions.Requires signing a confidentiality statement regarding student records.Work occasional overtime and some restricted vacation times to meet operational needs.Work hours Monday - Friday, 8am - 5pm, no flexible work schedules during 6 month probation/new hire period.Business attire required to represent the professional nature of the University and the Office of the University Registrar.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position - This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
