About the Role We are seeking an ambitious Strategy & Business Operations Associate to act as an internal consultant and 0-to-1 builder at the heart of our fastest-growing operations. Reporting directly to leadership in Finance & Business Operations, you will tackle the company's most complex, unstructured challenges - turning high-stakes operational friction into scalable, tech-enabled realities that directly drive our growth trajectory.
This is a high-visibility, cross-functional role with an uncapped ceiling for organizational impact. You will collaborate directly with leaders across Physician Recruiting & Onboarding, Clinical & Provider Services, Product & Engineering, and Commercial to own mission-critical initiatives end-to-end. Whether architecting core workflow automations, evaluating key vendor stacks, or driving radiologist product operations from scratch, your projects will be crucial to scaling our operating model.
Example Areas of Focus: - Operations Scalability & Process Automation:
- Process Mapping & Friction Identification: Map end-to-end operational workflows (e.g., across Clinical Onboarding, Scheduling, Provider Operations) to identify bottlenecks, capacity constraints, and error-prone manual steps.
- Workflow Design & Automation: Design, test, and deploy standard operating procedures (SOPs) alongside AI-assisted automated workflows to eliminate repetitive manual data entry and streamline core operations.
- Process Ownership & Optimization: Take end-to-end ownership of core operational processes, establishing operational metrics, tracking efficiency gains, and driving step-change improvements in capacity and lead times.
- Vendor Strategy, Tooling & Product Ops:
- Software & Tooling Audits: Conduct comprehensive evaluations of active internal software tools, vendor contracts, and tool utilization pain points, gathering qualitative and quantitative feedback from Ops, Product, Sales, and Engineering teams.
- Build vs. Buy & Procurement: Lead vendor RFP processes, "build vs. buy" evaluations, pricing model analyses, SLA negotiations, and contract terms for mission-critical software and service providers.
- Product Operations & Alignment: Act as the connective tissue between Operations and Product/Engineering to operationalize new features, gather operational requirements, and feed field insights back into our product roadmap.
- Cross-Functional Execution & Strategic Initiatives:
- Executive Decision Support: Conduct deep-dive quantitative analyses and draft executive memos to drive alignment among senior leadership on high-stakes operational choices.
- Ad-Hoc High-Impact Projects: Serve as a flexible operator to tackle emerging, unstructured "firefighting" projects and 0-to-1 strategic initiatives across the organization.
Required Qualifications: - 2 - 4 years of experience in high-caliber business environments, including top-tier management consulting firms, investment banking, or Strategy & Operations / BizOps at a high-growth tech startups.
- Process & Automation Orientation: Demonstrated interest or hands-on experience in process or operational redesign, especially by using AI tools.
- Highly organized and can successfully manage multiple work streams across different functions
- Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility and ambiguity
- Strong quantitative and verbal skills with high attention to detail and low tolerance for failure
- Excellent communicator with the ability to explain your processes, logic, and decisions
- Possess a "no job is too big or too small" mentality in order to support the various needs of the business
- Ideally healthcare experience, though not explicitly required
Imagen Technologies is a remote-first company and this job is conducted remotely.
The base salary for the position is between $120,000 - $150,000, plus equity and benefits. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
