Full Job Description
About the Role
As a Technology Partner Executive focused on the UKG Labor Supply Network within the Technology Partnerships team, you will help build and scale a strategic network of healthcare staffing partners that connects UKG customer scheduling demand with qualified external labor supply. You will lead staffing partners from opportunity assessment and RFP qualification through onboarding, solution design, commercial agreement, technical readiness, launch, and ongoing performance management. The role requires a strong understanding of healthcare staffing operations, contingent labor workflows, partner revenue models, API-driven integrations, and the governance needed to support a secure, scalable, event-driven labor network. You will align UKG, customer, and partner teams around measurable outcomes including faster shift fulfillment, higher fill rates, reduced administrative effort, responsible data exchange, and sustainable network growth.
The UKG Labor Supply Network is intended to use WorkConnect as an orchestration layer between healthcare customer scheduling systems and staffing-company labor supply. Healthcare customers contribute structured demand such as open shifts, roles, facilities, skills, timing, and customer-specific rules; staffing partners contribute available, credentialed workers and real-time fulfillment responses. Using your ability to combine partner management, technical understanding, commercial discipline, and cross-functional execution, you will help establish repeatable processes for partner certification, standardized network workflows, customer-specific routing, closed-loop status updates, performance scorecards, and scalable onboarding of additional agencies.
This unique role calls for a commercially minded network builder who can move between executive conversations with staffing companies, customer and product strategy discussions, integration and security reviews, and detailed program execution. You will manage multiple partner initiatives across healthcare staffing, contingent labor, and workforce orchestration; build trust across UKG, customer, and partner organizations; and keep teams focused on customer choice, compliance, data governance, operational transparency, and scalable revenue growth.
Job Responsibilities:
• Develop and manage the Labor Supply Network partner strategy, including staffing partner segmentation, RFP qualification criteria, target agency coverage, joint objectives, success measures, governance, and account plans.
• Identify and evaluate healthcare staffing partnership opportunities and paths to revenue, including anchor partner models, platform fees, revenue share, customer-specific arrangements, existing MSA considerations, MSP/VMS dependencies, and three-party commercial constructs where appropriate.
• Lead partner onboarding and lifecycle management for staffing agencies, establishing clear owners, operating rhythms, enablement, escalation paths, technical certification steps, performance reviews, and remediation or expansion plans.
• Shape the operating model for event-driven labor orchestration, translating healthcare scheduling needs into use cases, partner requirements, workflow definitions, data requirements, status-update triggers, exception handling, and measurable launch outcomes.
• Build and assess business cases with Finance, Product, Sales, and partner teams, including target customer segments, anticipated demand, partner economics, pricing assumptions, upfront commitments, implementation investment, commercial terms, risks, and performance against agreed network objectives.
• Partner with Product, WorkConnect, Architecture, Security, Privacy, Legal, Compliance, Sales, and Customer Success to assess integration feasibility, event schemas, APIs, data flows, credentialing responsibilities, healthcare privacy and security controls, customer routing rules, support ownership, and service expectations.
• Establish and manage partner performance governance, including scorecards for fill rate, response time, cancellation and call-off management, credential quality, worker quality, customer feedback, exception handling, and continuous network optimization.
Basic Qualifications:
• 5+ years of enterprise SaaS partnerships, healthcare staffing, contingent labor, technology alliances, partner management, product partnerships, workforce management, or a related commercial role, including ownership of strategic partner relationships.
• Demonstrated ability to assess and execute partnership models and revenue paths for platform-based networks, including business cases grounded in customer value, partner economics, operational feasibility, and measurable outcomes.
• Experience leading cross-functional initiatives from opportunity discovery through partner selection, technical readiness, solution launch, customer adoption, and ongoing performance management, with the ability to manage concurrent priorities and critical paths.
• Strong written, verbal, and executive communication skills, including the ability to align technical and non-technical stakeholders, manage partner ambiguity, negotiate commercial and operating-model issues, and make customer-focused decisions.
Preferred Qualifications:
• Bachelor's or Master's degree
• Experience with healthcare staffing, contingent labor, MSP/VMS ecosystems, workforce management, scheduling, credentialing, compliance, or labor marketplace/network models.
• Experience with SaaS integrations, APIs, webhooks, cloud architecture, event-driven workflows, data exchange, security reviews, healthcare privacy considerations, or partner technology certification programs.
• Knowledge of healthcare workforce needs and the HCM, WFM, scheduling, employee experience, staffing, or workforce technology market.
• Experience with partner pricing, platform fees, revenue share, referral or resale agreements, upfront commitments, financial modeling, operating scorecards, and performance metrics.
• Strong negotiation, analytical, problem-solving, and relationship-building skills; ability to adapt and learn in a dynamic environment.
The pay range for this position is $119,000 to $169,600. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits
