Location: Remote | Travel up to 25%
Turn the world's most complex shipping data into decisions customers can act on.
We are seeking a Strategic Solutions Manager to lead customer relationships, oversee parcel and transportation analysis, and develop the team responsible for delivering solutions. The ideal candidate brings customer-facing consulting experience, strong analytical skills, and the executive presence to translate network data into actionable cost and service improvements.
What You'll Do
- Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery.
- Lead parcel network analysis and modeling to inform network evaluations, carrier contract decisions, and optimization strategies.
- Partner with customers to identify cost and service improvement opportunities and track projected and realized savings.
- Develop reports, dashboards, and visualizations that turn complex shipping data into actionable insights.
- Present findings and recommendations to audiences ranging from analysts and operations managers to senior and C-suite executives.
- Lead recurring and ad hoc customer meetings, establishing clear priorities, action items, and accountability.
- Lead, coach, and develop a team of Solutions Engineers by setting objectives and KPIs, providing consistent feedback, and supporting individual development plans.
- Build scalable financial tools and models for business reviews, planning, and forecasting.
- Develop and automate analytical models and delivery processes to improve scalability, quality, and speed to insight.
- Support business development and pre-sales activities by shaping solutions, business cases, and proposals.
- Act as the liaison between carriers and customers to resolve billing and contract-related issues.
- Ensure all reports, models, and deliverables are thoroughly tested and quality-checked before reaching the customer.
What You'll Bring
- 5+ years of customer-facing account management experience in transportation, parcel, logistics, or supply chain, including experience leading analytical projects.
- Demonstrated success managing executive-level customer relationships and clearly communicating complex findings.
- Strong analytical skills, including advanced Microsoft Excel and SQL, with the ability to extract insights from large data sets.
- Experience leading, coaching, mentoring, and developing team members.
- Bachelor's degree in Industrial Engineering, Logistics, MIS, Business, or a related discipline, or equivalent practical experience.
- Ability to remain customer-focused and effective in a fast-paced, rapidly evolving environment.
- A strong sense of ownership, demonstrated by meeting deadlines, taking accountability, and treating mistakes as opportunities to learn.
What Will Set You Apart
- Experience with Power BI, Tableau, or comparable business intelligence tools.
- Transportation optimization, carrier pricing, or parcel analytics experience.
- Advanced expertise in financial forecasting and process automation.
- Project management and business development experience.
- Consulting experience, particularly with enterprise or Fortune 500 customers.
Green Mountain Technology offers eligible team members medical coverage with two plan options, along with dental and vision benefits. Our HSA-qualified high-deductible health plan includes a generous company contribution, with optional health care and dependent care flexible spending accounts. Company-paid basic life insurance and short- and long-term disability coverage are available from day one, with voluntary supplemental plans also offered. Additional benefits include fully remote work options in many US states, paid holidays, PTO, Summer Hours with no waiting period, and a 401(k) plan with an automatic company contribution.
