Strategic Customer Quality LeaderThis is much more than a traditional Quality role.
As our Strategic Customer Quality Leader, you'll serve as the primary customer-facing quality representative for North America, managing executive-level customer relationships, leading critical issue resolution, protecting the business from unnecessary financial exposure, and ensuring our organization delivers on its commitments.
If you thrive under pressure, enjoy solving complex business challenges, and can influence teams without direct authority, we'd like to meet you.
What You'll Do- Lead executive-level customer quality relationships
- Manage major customer escalations and field issues
- Negotiate warranty, claims, and liability matters
- Partner with Operations, Engineering, Supply Chain, Sales, Finance, and Legal
- Drive alignment across multiple functions to meet customer commitments
- Develop strategies that strengthen customer confidence while protecting company interests
- Anticipate risks before they become customer issues
- Build long-term partnerships with key OEM customers
What You'll Bring- 15+ years of leadership experience in Quality, Operations, Engineering, or customer-facing manufacturing roles
- Experience supporting major OEM customers
- Strong negotiation and conflict resolution skills
- Executive presence and exceptional communication abilities
- Proven success leading cross-functional teams during high-pressure situations
- Ability to make sound business decisions balancing quality, customer satisfaction, and financial performance
Why Join Poclain?- High-impact strategic leadership role
- Direct influence on key customer relationships
- Opportunity to shape quality strategy across North America
- Collaborative global organization
- Competitive compensation and comprehensive benefits
If you're ready to turn quality into a competitive advantage, we'd love to hear from you.
