Associate degree or 2+ years of Field Service experience
2+ years of customer-facing project coordination experience
Legally authorized to work in the U.S. without sponsorship
Must reside within the Mountain Region of the U.S.
Preferred: Associate degree in Engineering or technical field
Preferred: 2+ years in Power Systems, Battery technologies, or Electronics
Preferred: Proficiency in Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365
Responsibilities
Develop and maintain relationships with internal and external customers
Initiate escalation calls with technical support for timely issue resolution
Leverage centralized resources to manage project documentation
Initiate work orders in collaboration with the dispatch team
Manage work orders to completion and collaborate with finance for invoicing
Act as the technical liaison between customers and field service engineers
Provide daily updates to project managers on project status
Benefits
Participation in video and in-person interviews
Evaluation based on job-related competencies
Protection of candidates' privacy rights and data security
Full Job Description
Eaton's Critical Power Solutions Division is currently seeking a Strategic Accounts Project Engineer to join our team. This position will support the Mountain Region of the U.S., including, but not limited to, the greater Denver, Colorado; Cheyenne, Wyoming; and Salt Lake City, Utah areas.
The expected annual salary range for this role is $86000 - $126000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
This position will be strategically based across the continental United States and supporting customers and field service engineers. This position supports positive customer experience through a proactive approach to project support and issue resolution. This position leverages centralized resources to manage documentation and resolve issues and builds relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks and collaborates with the onsite field team. This position will also work closely with the project managers within our strategic accounts function
What you'll do:
Qualifications:
Required (Basic) Qualifications: • Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience • Minimum of two (2) years of customer facing project coordination experience • Legally authorized to work in the United States without company sponsorship • Must reside within the Mountain Region of the United States
Preferred Qualifications: • Associates degree in Engineering or other technical field • Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply). • Electrical industry expertise and product knowledge • Prior experience working with contractors and project coordination • Proficiency in applications required for job function (Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365) • Experience with Uniterruptable Power Supply (UPS)
Skills:
Position Success Criteria : • Develop and maintain relationships with internal and external customers for assigned projects • Initiate escalation calls with technical support to ensure timeline resolution • Leverage centralized resources to manage projects • Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians • Manage work orders to completion and collaborate with finance for invoicing • Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals) • Serve as the customer's advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required • Pursue continuous learning of products and applications related to CPS UPS's, and Data Center Product Distribution (DCPD) products • Provide daily updates to project managers on the status of the projects • Manage meetings with on site general contractors to ensure timeline milestones
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
About EATON
Eaton Corporation plc is a multinational power management company with 2020 sales of $17.9 billion, founded in the US. Eaton provides energy-efficient solutions that help customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Eaton operates through three main business segments: Electrical Products, Electrical Systems and Services, and Hydraulics. The Electrical Products segment designs, manufactures, markets, and sells electrical components, such as circuit breakers, switches, and electrical protection and control devices. The Electrical Systems and Services segment offers electrical power distribution and assemblies, as well as engineering services and automation and control solutions. The Hydraulics segment provides products such as pumps, motors, valves, cylinders, and filtration products. Eaton has a global presence with operations in North America, Europe, Asia, and other regions.
