3-5 years in enterprise customer relationship management, ideally as Strategic Accounts Lead or similar role.
Proven track record managing a substantial book of business with retention and expansion targets.
Fluency in private markets, encompassing fund structures and deal sourcing.
Technical aptitude for quickly mastering AI-driven products and engaging with sophisticated users.
Comfortable with ambiguity and proactive in defining roles and processes in a growing organization.
Exceptional communication skills and professional presence with diverse stakeholders.
Responsibilities
Drive full-platform adoption by identifying and activating underutilized features in client accounts.
Partner with top private-market investors to integrate Raylu into their sourcing processes.
Advocate for customer needs within product teams to shape impactful development roadmaps.
Benefits
Comprehensive health, dental, and vision insurance coverage.
401k with automatic 3% contribution without a vesting period.
Paid lunches for enhanced work-life balance.
Wellness benefits including a Citi Bike program.
Unlimited paid time off (PTO) policy.
Full Job Description
The Role
We're hiring our first Strategic Accounts Director to own and grow Raylu's largest, most important customer relationships.
This is a focused, high-leverage role - not a high-volume one. You won't be juggling thirty small accounts. You'll own a concentrated book of Large-Cap funds and become an expert in your customers' world. Their fund structure, their mandate, their sourcing workflows, and the outcomes their partners actually care about.
What You'll Do
Drive full-platform adoption. Working closely with our AI Strategists, find the high-value capabilities each account hasn't adopted yet and get them activated, used, and genuinely impressed by.
Partner directly with the world's leading private-market investors to make Raylu mission-critical to how they source and win deals.
Carry the voice of your customers into the product team, so the roadmap is shaped by what will move the needle most for the people who actually use Raylu.
What You'll Bring
3-5 years managing enterprise customer relationships ideally as a Strategic Accounts Lead, Account Manager, or Relationship Manager
A track record running a meaningful book of business against hard retention and expansion targets and consistently hitting them.
Fluency in private markets, you understand fund structures, how investors source and originate deals, and the language partners speak. A fintech, private-markets, or financial-data background is strongly preferred.
Technical acumen to learn an AI-native product quickly and hold credible, substantive conversations with sophisticated, technical users.
Comfort with ambiguity and a roll-up-your-sleeves instinct becausewe're early; you'll help define what "great" looks like here, not inherit a finished playbook.
Exceptional communication and executive presence across a wide range of stakeholders.
What We Value
Customer obsessed. Adapting to new workflows and translating customer feedback into actionable results
Earned credibility. Our customers are sharp and can tell within minutes whether you understand their world. We hold ourselves to speaking their language fluently.
Propensity for action. We're a small team serving fast-moving funds. We respond fast, unblock fast, and occasionally ship a fix late on a Friday.
Ownership and candor. Small team, big mandate. We give direct feedback, take it well, and own outcomes end-to-end.
Location: New York City. We are a fully in-office team working out of Midtown Manhattan Monday through Friday. We allow for WFH days when anyone is traveling, but we do not allow for permanent remote work.
