Role descriptionThe RoleThe Strategic Account Manager (SAM) is responsible for customer account management focused on revenue generation and opportunity pursuit. The SAM will be responsible for managing a regional portfolio of engaged customers, with a focus on driving new sales expansion through upsells and add-ons within the AMS customer base service offerings. They will collaborate with internal teams to identify and pursue sales opportunities, negotiate, and close deals. The role also involves maintaining relationships with AMS customers and partnering with Workday RSD and CBAEs to ensure customer needs are met. Additionally, the SAM will represent the company at regional Workday events to foster engagement and business growth. Additionally, this role relies heavily on personal accountability for results, and a willingness to go 'the extra mile' for each and every customer.
What You'll Do- Own new sales expansion within AMS (upsells & add ons)
- Identify, leading scope pursuit using Sales Solution Architect, negotiate, and close deals.
- Pass Extend/BOW, Competitive, or Ramp to Prime opportunities to Business Development
- Maintain relationships with AMS customers and associated Workday RSD & CBAE's to uncover expansion opportunities
- Align with AMS Client Contact (ACC) to stay updated on customer needs.
- Attend Workday events within the region
- Manages a high volume of multiple customers using exceptional organizational and time management techniques
- Stay on top of any major changes within their customer's organization to be able to effectively help align service offerings based on evolving needs
- Understand how the customer's Workday roadmap can / will influence decisions and activities
- Communicate clearly and concisely. Collaborate effectively and synergistically within designated teams
- Working closely with Workday CBAEs to educate on Intecrowd capabilities and to partner on expansion opportunities
- Collaborate with internal teams including: ACCs, Sales, AMS team and PS leaders
- Ability to "read the room" (virtually or in person) and pivot as needed
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You NeedRequired
- Previous sales or business development experience in the Workday ecosystem is a MUST
- Proven track record of consistently achieving team sales goals such as opening & closing opportunities
- Proven account management / strategic planning experience, with demonstrated ability to support multiple customers effectively.
- Excellent verbal and written communication skills
- Ability to engage at the C-Level
- Proven ability to engage across corporate functions (AMS, Managing Professional Services, Executive Leadership, etc.).
- You live by a set of values that align with the Values and Guiding Principles of our Charter.
Location & CompensationCompensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Remote
Compensation Range: 112,000-168,000
BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.
