Bachelor's degree in Business, Engineering, Chemistry, or a related field.
5+ years of account management or sales experience.
Strong understanding of pulp and paper manufacturing processes and market dynamics.
Ability to differentiate offerings based on customer value and competitive landscape.
Exceptional communication and negotiation skills across all organizational levels.
Strong analytical and problem-solving capabilities.
Responsibilities
Champion safety in everything we do.
Deliver on KPI's for strategic accounts including Sales, Profitability, and Customer Satisfaction.
Develop and execute account plans aligned with the P&S strategic plan.
Serve as the primary point of contact for key customers.
Enhance the Voith brand through outstanding customer relationships and experiences.
Collaborate with technical and product teams to create tailored customer solutions.
Lead contract negotiations to optimize profitability and customer satisfaction.
Benefits
Hybrid work model with the flexibility of remote work.
Opportunity to build long-term relationships with key customers.
Engagement with diverse, cross-disciplinary teams.
Be part of a company committed to innovation in the pulp and paper industry.
Travel opportunities within the South Territory.
Full Job Description
Strategic Account Manager South Territory, US (Hybrid)
Position Overview
We are seeking a results-driven and client-focused Strategic Account Manager to join our Voith Paper Team in the Pulp and Paper industry. In this role, you will be responsible for developing, maintaining, and expanding long-term relationships with a portfolio of key customers. As the account owner, you will be the main point of contact for Products & Services (P&S) and serve as a trusted advisor, understanding client needs, identifying new business opportunities, and ensuring the delivery of innovative solutions that drive mutual growth and profitability.
Responsibilities
Champion safety in everything we do.
Deliver on KPI's for strategic accounts; Orders, Sales, Profitability, Win Rate and NPS by account.
Develop and execute account plans that support the long-term P&S strategic plan.
Serve as the primary voice to the defined strategic customers for P&S.
Enhance Voith's brand within strategic accounts through relationships, world-class customer experience, value-based solutions, etc.
Collaborate with technical and product teams to develop tailored solutions that address client challenges and align with their business objectives. Collaborate with Voith stakeholders as needed to execute these customer solutions including applications, product management, FRS, BTG, etc.
Lead contract negotiations, pricing discussions, and service agreements to optimize profitability while ensuring customer satisfaction.
Serve as the voice of the customer internally, championing their needs and driving continuous improvement in Products and Services.
Be up-to-speed on market trends, innovation, competitive offerings and customer developments; anticipate and leverage this knowledge to differentiate Voith with our customers.
Required Skills/Abilities
Safety leader/role model.
Bachelor's degree in Business, Engineering, Chemistry, or a related field.
5+ years of account management/ sales experience, or similar leadership roles
Strong understanding of Pulp and Paper manufacturing processes, market dynamics, and customer requirements.
Ability to identify, document and leverage value with our customers to achieve differentiation versus the competition.
Strategic mindset and the ability to develop differentiated strategic plans and approaches. Ability to execute strategic plans and deliver strong financial results.
Exceptional communication, negotiation, and presentation skills. Ability to comfortably and effectively operate from the C-Suite to the plant floor.
Demonstrated ability to build trust and influence decision-makers at all organizational levels.
Strong analytical and problem-solving skills.
Strong facilitator skills.
Strong business acumen and the ability to understand how our customers make money from and translate this to the right customer focus to demonstrate Voith as a key business partner
Ability to lead and drive results through multi-disciplinary teams.
Willingness to travel as required (up to 60%).
Proficient with Microsoft Office Suite.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Driving/Flying for extended periods.
Prolonged exposure to extreme conditions found in industrial settings.
About Voith GmbH
The Voith Group [f???t] is a German manufacturer of machines for the pulp and paper industry, technical equipment for hydropower plants and drive and braking systems. The family-owned company, which operates worldwide and has its headquarters in Heidenheim an der Brenz, was founded in 1867.
