Overview
Position SummaryThe Strategic Account Manager is responsible for advancing Lemartec's strategic growth objectives within the Data Center and Mission Critical sector by serving as the single point of coordination for a key customer relationship or market segment. This role provides executive-level visibility into customer plans, market dynamics, project opportunities, and organizational capacity, enabling proactive business and operational decision-making.
Working across commercial and operational functions, the Strategic Account Manager develops and maintains a forward-looking view of demand, pipeline, resource requirements, and customer priorities. The role ensures leadership has the intelligence necessary to make informed investment, pursuit, and staffing decisions while delivering a consistent, high-value customer experience.
As a trusted advisor to both customers and internal stakeholders, this individual drives alignment, facilitates cross-functional collaboration, anticipates risks and constraints, and identifies opportunities for expansion and long-term partnership growth. Through a combination of strategic insight, operational discipline, and executive communication, the role helps position Lemartec as a preferred partner for mission critical customers and supports the company's continued expansion in a rapidly growing market.
Responsibilities
Account and relationship management- Serve as the primary day-to-day point of contact for your assigned customer or category, building relationships at the executive, program, and project levels.
- Maintain a current view of each customer's strategy, site plans, procurement approach, and decision-makers.
- Coordinate customer meetings, reviews, and site visits, and make sure the right Lemartec people are prepared and aligned.
- Track commitments made to customers and follow through across internal teams.
- Identify expansion opportunities, new sites, and new scopes within your domain.
Demand and pipeline analytics- Build and maintain a demand pipeline model for your domain covering opportunity stage, expected timing, scope, size, probability, and geography.
- Consolidate data from CRM, estimating, customer forecasts, and market sources into a single trusted view.
- Produce regular dashboards and reports (weekly, monthly, quarterly) showing pipeline health, conversion trends, and forecast changes.
- Flag leading indicators such as customer capital plans, power and utility availability, equipment lead times and permitting trends that affect demand timing.
Cross-functional capacity awareness- Maintain snapshot-level visibility into capacity and constraints in operations, estimating, pre-construction, scheduling, procurement, safety, and other teams.
- Compare the demand pipeline against known capacity and raise potential gaps or conflicts early, before they become commitments.
- Run a regular cadence with functional leads to keep that picture current, without owning their work.
- Translate between customer expectations and internal realities in both directions.
Qualifications
Work Experience and Education- 7+ years in construction, engineering, data center, or mission critical industries, in account management, business development, preconstruction, program management, strategy and operations, or a comparable role.
- Strong analytical skills, including building pipeline models, forecasts, and dashboards from messy, multi-source data.
- Proficiency in Excel/Google Sheets and at least one BI or visualization tool (Power BI, Tableau, or similar), plus a CRM platform.
- Working knowledge of the construction lifecycle (estimating, preconstruction, scheduling, procurement, field operations) and how each constrains delivery.
- Excellent written and verbal communication, with the ability to brief executives and customers credibly.
- Comfort working independently and remotely and travelling as needed (roughly 25%).
- Bachelor's degree in construction management, engineering, business, or a related field, or equivalent experience.
Knowledge, Skills and Abilities- Direct experience with data center, hyperscale, colocation, edge, or other mission critical customers.
- Familiarity with MEP scopes, power and cooling infrastructure, and long-lead equipment dynamics.
- Experience supporting senior executives, or in a chief-of-staff, strategy, or business operations role.
- Background in a design-build, general contracting, or specialty contracting environment.
Work Environment & Physical Requirements- When visiting jobsites, the work environment involves some exposure to hazards or physical risks, which require following basic safety precautions
- This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises
What's in it for YouFinancial Wellbeing
- Competitive pay with ongoing performance review and merit increase
- 401(k) with company match & Employee Stock Purchase Plan (ESPP)
- Flexible spending account (Healthcare & Dependent care)
Health & Wellness
- Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
- Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount
- Discounted National Gym Membership Network
Family & Lifestyle
- Paid Time Off, Paid Holidays, Bereavement Leave
- Military Leave, including Benefits Continuation
- Employee Assistance Program
Planning for the Unexpected
- Short and long-term disability, life insurance, and accidental death & dismemberment
- Voluntary life insurance, accident, critical illness, hospital indemnity coverage
- Emergency Travel Assistance Program
- Group legal plan
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