Manage transition of client ownership ensuring continuity of service
Cultivate and nurture existing client relationships
Achieve sales quotas through retention and expansion strategies
Analyze and validate ongoing client needs
Drive revenue growth and client satisfaction
Conduct presentations to articulate software value
Maintain relationships with C-level and organizational leaders
Prepare and conduct regular business reviews with clients
Identify new growth opportunities by staying updated on market trends
Assist in software development by providing market feedback
Benefits
Uncapped commission plan
$1 per-pay-period health insurance for employees
Paid vacation, sick leave, and personal days
401(k) with company match and Employee Stock Purchase Program
Team-based events to build community
Diversity and inclusion roundtable discussions
Paid family leave for support during personal time off
Employee referral bonuses
Award-winning learning and development programs
Full Job Description
Description
This position has a salary of $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.
The Strategic Account Manager (Internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:
Leveraging technology to ensure they see a return on current and future investments
Identifying and developing additional revenue opportunities to add to their portfolio
Maximizing employee and client usage of Paycom software
RESPONSIBILITIES
Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
Cultivates and nurtures existing client relationships for strong retention.
Achieves sales quota and revenue goals through client retention and account expansion strategies.
Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
Performs client presentations articulating the value proposition of software/solution/service offerings.
Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
Conducts the required number of face-to-face meetings on a weekly basis
Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions
Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
Develops a complete understanding of the client's organizational structure.
Assists in software development efforts by delivering feedback on market needs and opportunities.
Travel:
Up to 75% travel - may include overnight on all avenues of transportation (plane, train and/or automobile)
Required to attend in person New Hire, Regional and Department training
What We Offer:
Base salary, transportation allowance, and an uncapped commission plan
$1 per-pay-period individual health insurance coverage for employees
Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work
401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
Company + team-based events to create community
Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
Paid family leave programs to ensure you have support and time off when you need it most
Employee referral bonuses to reward you for introducing other great people to Paycom
Award-winning learning and development programs to enable you to grow long-term with us
Qualifications
Education/Certification:
Bachelor's Degree
PREFERRED QUALIFICATIONS
Experience:
Strategic sales and closing experience
Experience in a competitive environment with a record of success exceeding goals that may be demonstrated through previous sales experience
Skills and Abilities:
Ability to influence and persuade
Ability to work in fast paced, ever-changing environments and high-pressure situations
Ability to de-escalate situations and provide conflict resolution
Self-directed with the ability to think independently
Ability to conduct needs assessments for clients
Ability to manage time and scheduling efficiently
Professional presence with ability to present to executive decision makers and large groups
Willingness to help team members by sharing knowledge
Excellent communication skills (telephone, oral, and written)
About Paycom
Paycom (NYSE:PAYC) automates the entire employee life cycle in a truly single HR and payroll software. The best HCM software allows employees to enter and manage their own HR and payroll data — anytime, anywhere — via desktop or our easy-to-use mobile app. With employee data flowing seamlessly through a single database, you’re able to experience full-solution automation, eliminate data reentry and maximize your ROI.
Looking to accelerate your career in tech by working on the best payroll software in the industry? Unlock your potential at the best HCM company. Join a fast-paced workplace and enjoy $1-per-pay-period health insurance, paid family leave, on-site fitness centers and wellness advisors, and more.
Apply today and join our award-winning team!
• Forbes’ America’s Best Large Employers (2025)
• TIME World’s Best Companies (2025)
• Newsweek’s World’s Most Trustworthy Companies (2025)
Come grow with us!
