Job OverviewAs a Strategic Account Manager, you'll be responsible for maintaining best in class relationships with iCIMS most strategic clients in an assigned territory. The SAM will develop, nurture and sustain positive and productive long-term relationships to optimize client's return on investment in iCIMS products / services and to promote renewals, expansion and customer satisfaction. The SAM will fully understand the customer's business, people strategies and needs, both now and in the future, and will effectively partner with a Customer Success Manager and Technical Account Manager Customer. The SAM reports to the Vice President of Strategic Sales.
Responsibilities- Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives.
- Manages some of iCIMS largest and strategic accounts including the "parent" and "child" relationships on a global basis.
- Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.
- Manages the selling, renewal, and all contracting processes.
- Focuses on customer satisfaction, provides demonstrated value of iCIMS products / services, and emphasizes the client's return on investment.
- Partners with internal cross-functional teams to understand - and strategically influence- customer goals and key performance metrics; Works closely with Customer Solutions Consultants.
- Conducts account reviews to focus on client's needs to innovate in partnership.
- Creates success via innovative solutions to customer issues.
- Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS' values.
Qualifications- 8+ years of account management or customer relationship management experience desirable
- Passionate about problem solving, relationship building and creating customer loyalty.
- Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
- Skilled at managing relationships with senior level executives within moderately complex organizations.
- Ability to effectively overcome customer concerns and create a win-win outcome.
- Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.
- Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, becomes aware of changes in a customer's organization and
- Ability to travel 25-30% and work flexible hours when needed.
Compensation and BenefitsWe accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated base pay range for this position is $140,000-$165,000. Additional compensation for this role includes commission up to 50% of base salary, which commission program is based on personal, department and/or company performance, where applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
