Strategic Account Manager

Strategic Account Manager

Department: Sales & Business Development

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Kerry Chalk

Compensation: $80,000 - $100,000 / year

Description

The Strategic Account Manager at DTS is responsible for identifying and pursuing opportunities to expand the range of DTS products and solutions within existing client accounts. This role involves building strong client relationships, understanding client needs, and working collaboratively with internal teams to drive cross-selling initiatives. This role will report to the Director of Client Growth and play a critical role in achieving revenue growth targets.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Meet or exceed sales targets and contribute to the overall revenue growth of DTS.
• Conduct regular meetings and touchpoints to understand client needs, challenges, and opportunities.
• Analyze client accounts to identify opportunities for cross-selling additional DTS products and solutions.
• Develop tailored strategies to introduce new products to existing clients, aligning with their business goals and needs.
• Prepare and present proposals, product demonstrations, and business cases to clients, highlighting the value and benefits of the new offerings.
• Negotiate terms and close sales, ensuring a seamless transition and implementation of new products.
• Work closely with the Client Success Team to gain insights into client satisfaction and dynamics.
• Collaborate with SMEs to provide clients with detailed product knowledge and technical expertise during the sales process.
• Maintain a robust sales pipeline, tracking opportunities from initial contact through to closure.
• Use CRM tools to document client interactions, manage sales activities, and monitor progress.
• Stay informed about industry trends, competitive landscape, and client needs to inform growth strategies and identify new opportunities.
• Track and report on key performance indicators (KPIs) related to client growth, sales activities, and revenue generation.

Skills, knowledge & expertise

• Minimum of 5-7 years of experience in sales, account management, or business development, preferably within the technology sector.
• Proven track record of success in cross-selling and expanding client accounts.
• Strong sales and negotiation skills.
• Excellent relationship-building and client management abilities.
• Proficiency in using CRM software and sales analytics tools.
• Results-driven with a strong focus on achieving sales targets.
• Highly collaborative with the ability to work effectively in cross-functional teams.
• Strategic thinker with strong problem-solving skills.
• In-depth knowledge of sales strategies, account management, and cross-selling techniques.
• Ability to build and maintain strong relationships with key stakeholders and decision-makers.
• Strong analytical skills to interpret client data and market insights.
• Exceptional written and verbal communication skills.
• Proven ability to manage multiple clients and projects simultaneously, ensuring timely and successful outcomes.

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

AI PolicyAt Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com