Strategic Account Manager

Job Description

The Opportunity: Supporting Google Health Enterprise

We are seeking an experienced, consultative Strategic Account Manager passionate about transforming health, wellness, and preventative care through Google and Fitbit technology and enterprise solutions. As part of our dedicated agency team embedded with Google Health Enterprise, you will be a vital catalyst in the strategy, ongoing management, retention, and growth of high-impact enterprise accounts.

Acting as the primary operational quarterback and trusted advisor, you will engage across a sophisticated ecosystem of existing enterprise customers and strategic channel partners, including:

• Health Plans: Medicare Advantage (MA), Commercial health plans, and managed care organizations.
• Employers & Corporate Wellness: Large self-insured employers, enterprise wellness programs, and corporate benefit brokers.
• Healthcare Providers & Systems: Hospital networks, academic medical centers, clinical care teams, and remote patient monitoring initiatives.
• Digital Health & Care Solution Providers: Virtual care platforms, chronic condition management programs, and specialized clinical point solutions.
• Research Institutions & Clinical Trials: Academic researchers, pharmaceutical research partners, and population health studies.
• Commercial & Channel Partners: Hardware distributors, Value-Added Resellers (VARs), and system integrators.

This position requires a dynamic professional who thrives in a fast-paced environment, excels at building win-win relationships, and loves defining best practices for an expanding organization. You will collaborate closely with Google Strategic Partner Managers (SPMs), Brand Managers, and cross-functional partners across Sales Activation, Marketing, Product, Legal, Finance, and Operations to safeguard account health and maximize long-term partnership value.

Responsibilities

Strategic Account Leadership & Stakeholder Management

• Serve as the primary day-to-day operational contact and trusted advisor across designated enterprise accounts, ensuring executive alignment and long-term customer health.
• Quarterback client relationships in close collaboration with Google Sales Leads, Strategic Partner Managers (SPMs), and internal Operations teams to ensure seamless execution.
• Establish and nurture deep relationships across multiple organizational tiers - from benefits managers and clinical program directors to procurement and c-suite executives.
• Conduct structured executive check-ins, Quarterly Business Reviews (QBRs), and annual partnership planning sessions to evaluate program milestones and reinforce strategic value.
• Act as the voice of the customer internally, synthesizing client feedback and market requirements to advocate for continuous program and feature enhancements.

Sales Enablement, Program Operations & Workflow Execution

• Manage end-to-end promotional workflows, rebate programs, and partner incentives, ensuring strict data integrity, price accuracy, and flawless administrative execution.
• Facilitate the setup, onboarding, and ongoing operational maintenance of new enterprise accounts in internal systems and CRM platforms.
• Manage account ticketing queues, operational workflows, and fulfillment escalations, track tasks to prompt resolution and keeping all stakeholders informed.
• Administer promotional approval processes and Retail Incentive Budgets (RIB) to ensure all partner programs launch on schedule and in full compliance with brand guidelines.
• Ensure channel partners, distributors, and internal teams are equipped with necessary enablement collateral, product documentation, training materials, and brand registry guidance.

Revenue Expansion & Commercial Growth

• Partner with Google Strategic Partner Managers (SPMs) and account sales leaders to proactively identify upsell, cross-sell, and contract expansion opportunities.
• Drive program adoption and hardware refresh cycles across existing accounts, expanding device penetration and service attachment rates.
• Develop data-driven account development plans that align Google Health Enterprise capabilities with client business priorities and wellness goals.
• Support contractual renewals, scope extensions, and commercial proposals that secure sustained, multi-year revenue growth.

Channel Optimization, Distributor & VAR Collaboration

• Evaluate weekly and monthly performance across hardware distributors and Value-Added Resellers (VARs) to uncover growth bottlenecks and expansion areas.
• Benchmark operational metrics across channel partners to optimize conversion rates, ordering friction, and supply availability.
• Coordinate with distributor logistics teams to streamline volume device ordering, bulk custom shipments, and specialized fulfillment moments.

Program Deployment, Marketing & Participant Engagement

• Oversee end-to-end execution of programs designed to drive peak engagement.
• Deliver customized communication strategies, marketing toolkits, and launch collateral to help enterprise clients motivate member participation.
• Champion customer satisfaction and user adoption by sharing industry best practices in digital health engagement, incentive structuring, and habit formation.

Issue Resolution, Supply Chain Bottlenecks & Operational Health

• Proactively identify and eliminate operational friction, shipping delays, customs hold-ups, and fulfillment bottlenecks across hardware orders.
• Collaborate with supply planning, logistics, and reverse logistics teams to ensure seed device fulfillment, warranty handling, and replacement orders run smoothly.
• Maintain a rigorous standard of account health, mitigating customer risks before they escalate into service disruptions or churn risks.

Analytics, Reporting & Financial Governance

• Monitor, measure, and analyze program utilization metrics, hardware activation rates, and key performance indicators (KPIs) to drive proactive account interventions.
• Produce comprehensive recurring monthly and quarterly executive reports, executive dashboards, and compliance documentation.
• Manage financial reconciliation processes, including the timely and accurate validation of credit memos, contractual rebate disbursements, and Market Development Funds (MDF).
• Maintain meticulous documentation of contract terms, pricing schedules, meeting minutes, and action registers across all assigned accounts.

Qualifications

Minimum Qualifications
• Education: Bachelor's degree in business administration, Economics, Finance, Healthcare Management, Communications, Data Analytics, or related field (or equivalent practical experience).
• Experience: 3+ years of professional B2B account management, strategic partner management, client services, or enterprise customer success experience within a fast-paced environment (technology, agency, SaaS, consulting, or corporate setting).
• Client Value & Growth: Proven track record of managing enterprise relationships, delivering client-focused solutions, driving account retention, and accelerating program adoption.
• Executive Communication: Exceptional written, verbal, and presentation skills, with the demonstrated poise and confidence required to influence stakeholders across all organizational levels.
• Technical Proficiency: Advanced working knowledge of Google Workspace applications (Google Docs, Sheets, Slides, Gmail, Meet, Chat) and modern cloud productivity suites, with comfort navigating CRM and ticketing systems.
• Operational Acumen: Strong organizational and project management capabilities, with demonstrated expertise in managing program budgets, promotional schedules, and complex workflows.

Preferred Qualifications
• Industry Knowledge: Direct experience collaborating with healthcare ecosystems, including health plans / payers (Medicare Advantage, commercial insurers), health systems / hospitals, large corporate wellness programs, or digital health point solutions (highly advantageous, though not required).
• Channel Experience: Familiarity with B2B technology distribution channels, Value-Added Resellers (VARs), commercial marketplaces, or enterprise device fulfillment.
• Digital Health & Wearables: Familiarity with connected health devices, wearables, remote monitoring technologies, or health data platforms.
• Analytical Skills: Strong data analysis skills with experience interpreting sales trends, pipeline health, member engagement metrics, and financial reconciliations.
• Adaptability: Demonstrated ability to thrive amidst ambiguity, navigate fast-evolving corporate environments, and contribute to establishing team best practices.
• AI: Enthusiasm for utilizing AI to supercharge your work and increase productivity.

Work Environment, Travel & Physical Demands
• Work Location: 100% Remote within the United States. A dedicated home office environment equipped with high-speed internet is required.
• Travel Requirements: Occasional business travel required (approximately 3 to 6 trips per year) for strategic partner meetings, on-site client workshops, and premier industry conferences (e.g., HLTH, Partner Summits).
• Physical Demands: Standard office activities requiring prolonged periods of viewing a computer monitor (typically exceeding 50% of the workday), sitting or standing at a desk, and participating in frequent virtual conference calls.
Total Rewards & Benefits Eligibility

Mosaic North America (an Acosta Group company) offers a competitive compensation package and a comprehensive suite of benefits designed to support the health, wellbeing, and financial security of our employees and their families:

• Comprehensive Healthcare: Medical, Dental, Vision, and Telehealth coverage options.
• Life & Disability: Basic Life Insurance, AD&D, Voluntary Supplemental Life, and Short-Term & Long-Term Disability coverage.
• Spending Accounts: Flexible Spending Account (Healthcare & Dependent Care FSA).
• Retirement Savings: 401(k) Retirement Savings Plan with company match.
• Voluntary Benefits: Legal Assistance Insurance, Pet Insurance, Identity Theft Protection, and Critical Illness coverage.
• Wellness & Support: Employee Assistance Program (EAP) providing confidential counseling and family support services.
• Professional Growth: Tuition Assistance Program and professional development pathways.
• Perks & Savings: National Employee Discount Program covering electronics, entertainment, wellness, travel, and apparel.
• Time Off: Paid Time Off (PTO) accrual and Company-Paid Holidays.