3+ years of retail management experience, specifically in fragrance retail; beauty or luxury retail experience is acceptable
Passion for fragrance and luxury customer service
Strong leadership and coaching skills
Excellent communication and relationship-building abilities
Business-minded with experience in driving sales and achieving KPIs
Organized and adaptable in a fast-paced retail environment
Experience in social media, event planning, or experiential retail is a plus
Responsibilities
Recruit, coach, and develop a passionate team of fragrance specialists and sales associates
Create a positive, collaborative store culture focused on customer experience
Lead by example on the sales floor through storytelling and elevated selling behaviors
Provide ongoing coaching on fragrance knowledge and luxury selling
Create personalized fragrance journeys for clients through scent discovery
Build long-term customer relationships through clienteling and follow-up
Own store sales performance and drive business through strong leadership
Benefits
Employee product discounts
Growth and development opportunities
A fun, fast-paced, beauty-focused environment
Full Job Description
The Store Manager, Fragrance Shop will lead our fragrance boutique team. This role is perfect for someone who loves luxury retail, thrives on creating memorable customer experiences, and is excited to grow with a fast-growing beauty and fragrance business.
Key Responsibilities
Lead an Inspiring Fragrance Team
Recruit, coach, and develop a passionate team of fragrance specialists and sales associates.
Create a positive, collaborative, and high-energy store culture centered around customer experience and team growth
Lead by example on the sales floor through storytelling, fragrance discovery, and elevated selling behaviors
Provide ongoing coaching and development focused on fragrance knowledge, luxury selling, and client engagement
Celebrate team successes and create a motivating environment where people love coming to work
Deliver Exceptional Client Experiences
Create personalized fragrance journeys for clients through scent discovery and consultation
Build long-term customer relationships through clienteling and personalized follow-up
Ensure every customer feels welcomed, inspired, and excited to explore the world of fragrance
Support in-store events, fragrance launches, gifting moments, and experiential activations
Drive Store Performance
Own store sales performance and drive business through strong leadership and customer engagement
Analyze sales trends, KPIs, and opportunities to grow productivity and client retention
Inspire the team to achieve goals through upselling, cross-selling, and luxury service standards
Plan and execute in-store launches, educational moments, and promotional opportunities that drive traffic and excitement
Maintain an Elevated Store Environment
Ensure the boutique remains visually beautiful, organized, and aligned with luxury brand standards
Oversee inventory management, replenishment, and operational excellence
Manage scheduling, payroll, POS systems, and daily store operations efficiently
Qualifications
3+ years of retail management experience, with fragrance retail experience required; experience in beauty, luxury, or specialty retail is also acceptable
Passion for fragrance, luxury customer service, and storytelling through scent are required
Strong leadership and coaching skills with a passion for developing people
Excellent communication and relationship-building abilities
Business-minded with experience driving sales and achieving KPIs
Organized, adaptable, and comfortable working in a fast-paced retail environment
Social media, event planning, or experiential retail experience is a plus
What We Offer
Salary is commensurate with experience, $80,000 - $100,000 a year
