Store Manager, Fragrance Shop will lead our fragrance boutique team. This role is perfect for someone who loves luxury retail, thrives on creating memorable customer experiences, and is excited to grow with a fast-growing beauty and fragrance business.
Key Responsibilities Lead an Inspiring Fragrance Team - Recruit, coach, and develop a passionate team of fragrance specialists and sales associates.
- Create a positive, collaborative, and high-energy store culture centered around customer experience and team growth
- Lead by example on the sales floor through storytelling, fragrance discovery, and elevated selling behaviors
- Provide ongoing coaching and development focused on fragrance knowledge, luxury selling, and client engagement
- Celebrate team successes and create a motivating environment where people love coming to work
Deliver Exceptional Client Experiences - Create personalized fragrance journeys for clients through scent discovery and consultation
- Build long-term customer relationships through clienteling and personalized follow-up
- Ensure every customer feels welcomed, inspired, and excited to explore the world of fragrance
- Support in-store events, fragrance launches, gifting moments, and experiential activations
Drive Store Performance - Own store sales performance and drive business through strong leadership and customer engagement
- Analyze sales trends, KPIs, and opportunities to grow productivity and client retention
- Inspire the team to achieve goals through upselling, cross-selling, and luxury service standards
- Plan and execute in-store launches, educational moments, and promotional opportunities that drive traffic and excitement
Maintain an Elevated Store Environment - Ensure the boutique remains visually beautiful, organized, and aligned with luxury brand standards
- Oversee inventory management, replenishment, and operational excellence
- Manage scheduling, payroll, POS systems, and daily store operations efficiently
Qualifications - 3+ years of retail management experience, with fragrance retail experience required; experience in beauty, luxury, or specialty retail is also acceptable
- Passion for fragrance, luxury customer service, and storytelling through scent are required
- Strong leadership and coaching skills with a passion for developing people
- Excellent communication and relationship-building abilities
- Business-minded with experience driving sales and achieving KPIs
- Organized, adaptable, and comfortable working in a fast-paced retail environment
- Social media, event planning, or experiential retail experience is a plus
What We Offer - Salary is commensurate with experience, $80,000 - $100,000 a year
- Bonus opportunities
- Employee product discounts
- Growth and development opportunities
- A fun, fast-paced, beauty-focused environment
