Minimum 3 years of leadership experience in a retail or service-related environment.
Proven track record of achieving operational and financial outcomes.
Experience in team development and performance management.
Strong interpersonal skills for building trust and resolving conflicts.
Genuine passion for coaching and mentoring team members.
Responsibilities
Lead and inspire team members while embodying company values.
Manage recruitment, hiring, and onboarding processes for new team members.
Develop structured training and engagement plans to enhance team performance.
Champion a guest-first approach in all store operations and community relationships.
Ensure compliance with health, safety, and brand standards in store operations.
Optimize workforce management by developing effective shift plans.
Oversee inventory management to minimize waste and meet monthly targets.
Benefits
Exclusive employee discounts and promotions on company products.
Access to comprehensive medical, dental, and vision insurance.
401(k) program to help employees invest in their future.
Paid vacation, sick leave, and holidays for a better work-life balance.
Opportunities for structured leadership training and career development.
Full Job Description
JOB SUMMARY
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high-quality products.
Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store's sales targets, and EBITDA through existing and new company initiatives.
KEY RESPONSIBILITIES
Virtue-Based Leadership
Lead, inspire, and develop team members in alignment with company virtues and operational principles
Act as a role model of company values and foster a positive, high-performance culture
Ensure clear communication of expectations and accountability across the team
Recruitment & Talent Development
Own the recruitment interviewing, hiring, pre-boarding, and onboarding of team members
Ensure optimal team positioning to meet operational needs
Build and maintain a strong future talent pipeline
Employee Engagement & Development
Develop and motivate team members through structured development plans and continuous feedback
Facilitate in-store training sessions and regular team meetings
Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores
Guest Experience
Champion a guest-first mindset across all store operations
Build strong relationships within the local community in alignment with brand behavior principles
Drive guest loyalty and satisfaction through consistent service excellence
Operational Excellence & Compliance
Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards
Ensure compliance with brand standards and local regulatory requirements
Uphold the highest operational ratings and performance standards
Shift Planning & Workforce Management
Develop optimal shift plans considering seasonality, local events, and store traffic patterns
Ensure efficient workflows aligned with company standards and budget
Ensure working hours comply with contractual obligations, union agreements, and local labor laws
Stock & Inventory Management
Take full ownership of inventory management, including stock counting and ordering
Optimize inventory levels to minimize waste and meet defined monthly waste targets
Performance & Financial Management
Drive sales growth and overall store performance
Optimize store EBITDA and achieve defined KPI target
Monitor financial performance and implement corrective actions where necessary
Qualifications
Minimum 3 years of leadership experience in a comparable retail, hospitality, or service-driven environment, with a proven track record of delivering operational and financial results
Demonstrated experience leading and developing teams, with the ability to drive performance, accountability, and engagement
Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture
Passion for people leadership, with a genuine commitment to coaching, mentoring, and developing team members to reach their full potential
THE JUICE - Overview of your benefits and perks
Experience our brand firsthand with exclusive discounts and special offers available only to employees
Access competitive medical, dental, and vision insurance plans designed to support your overall well-being
Invest in your future with our 401(k) program
Recharge and reset with paid vacation, sick leave, and holidays so you can bring your best self to work
Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential
