Job Type
Full-time
Description
The Station Manager's role is to lead the station to deliver the highest level of customer service, daily activities, financial performance, process efficiency, industry compliance and inspire team growth for their assigned station. This role oversees the station's operational KPIs, hires and manages the team, and is responsible for client satisfaction and operational excellence. This role works closely with the sales team to acquire new business and to facilitate the interaction between operations and sales to ensure client needs are met 100% of the time.
Essential Duties and Responsibilities- Manage staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
- Optimize operations, with a strong emphasis on operational excellence focusing on continuous improvement
- Lead quarterly business reviews with staff: celebrate wins, address gaps, update SOPs
- Leverage technology (TMS, BI dashboards, RPA/BOT tools) to improve efficiency
- Capture lessons learned from service failures to update processes
- Oversee all station activities: import, export, domestic, and warehousing
- Monitor shipment lifecycle (quote ? booking ? pickup ? transit ? delivery ? billing).
- Enforce service-level agreements, milestone accuracy, and escalation paths
- Champion safety: warehouse cleanliness, forklift maintenance, TSA access-door security, hazmat/DG compliance
- Own station P&L: revenue, cost of sales, GP, and net income
- Monitor margins on every file; implement corrective action for under-performing accounts.
- Approve vendor rates and spot quotes within delegated authority
- Ensure that the department meets operational KPIs and financial goals; including:
- ICAT invoicing and variance policies
- Creative solutions for cost savings and improving margins
- Developing and managing the department budget
- Ensure that the team meets all industry and ICAT compliance requirements
- Ensure adherence to IATA DGR, TSA IAC, CBP, OSHA, and local regulations
- Maintain up-to-date SOPs, station security program, and training records
- Constantly encourage the practice of finding increased efficiencies
- Audit files for data accuracy, proper documentation, and billing integrity
- Provide innovative solutions to customer service issues/barriers
- Collaborate with management and the team to establish plans for meeting short-and long-term goals
- Build and maintain strong relationships with customers, vendors, team members
- Join sales calls with key accounts to cultivate relationships
- Work with vendors to negotiate rates and/or handle discrepancies, service issues
- Subject Matter Expert for operations questions from various departments and team members
- Hiring, on-boarding, and training new team members
- Lead team meetings, share the department vision and goals
- Develop and implement opportunities for team growth and development
- Be a leader through actions, communication, and mentoring
- Other duties, as assigned
Requirements
Qualifications & Skill Requirements- Bachelor's degree required
- 7+ years of transportation and/or freight experience
- 2+ years of leading others
- Preferred qualifications and skills include:
- In depth knowledge of LTL, TL, and expedited ground services
- Expertise in the NMFC and density rating
- Industry experience with rating and routing freight., spot quotes, partial TL and volume LTL
- Understanding of major carriers, including those who serve Canada and Mexico
- Proven track record of building relationships and gaining credibility with customers and vendors
- Expert in negotiating rates with trucking companies, carriers, and overseas partners, etc.
- Knowledge of international and domestic geography, including countries & major cities
- Proven analytical and problem-solving skills in a logistics environment
- Intermediate skills with Microsoft Office products
Key Competencies- Proven ability to lead, mentor, and share knowledge with team members
- Fosters accountability and commitment from the team to achieve department goals
- Ability to plan and effectively set priorities for implementation
- Proven analytic and problem-solving skills in a time-sensitive, logistics environment
- Excels at meeting deadlines and demonstrates superior time management skills
- Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
- Superior communication skills and an ability to motivate people with an emphasis on listening skills
- Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
- Demonstrates ability to work in a client-centric setting
- Ability to be flexible as priorities shift
- Consistent in follow-up and follow-through
- Highly motivated team player with an outgoing and positive work attitude
- Credible with a high level of personal integrity
- Adaptive to ICAT's core values
Physical Demands and Work Environment:- Most work is performed indoors in an office/warehouse setting
- Flexible approach to work, due to clients' needs and project support requirements
- Regularly use hands to type, handle, or feel
- Required to use close, distance, color, and peripheral vision, depth perception and can focus
- Must have clear, easy to understand oral communication ability
- Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat
Supervisory Responsibilities: Yes
- Direct supervision and accountability of staff
- Support team in setting and achieving goals and performance objectives
- Coach and mentor team members
- Identify department training requirements and conduct training, as needed
- Hold regular individual 1x1 and team meetings
- Clearly communicate department and individual initiatives/goals
- Develop, monitor, and review regularly metrics and goals with team members
- Conduct performance appraisals; provide rewards and execute disciplinary actions/workplace solutions for department staff
- Accountable for recruiting and hiring process for new hire requirements
- Maintain an environment that allows the team to be part of ICAT's overarching goals and mission
Travel Requirement: Yes, up to 25%
Some travel required (by air and/or car) to support multi-site, national operations
Salary Range: $139,825 - $164,500
Salary Description
$139,825 - $164,500
