STATE CENTRAL REGISTER CALL CENTER WORKER-(SHIFT ROT B2: 8:00AM-4:30PM)

Job Requisition ID: 59925 Opening Date: 11/05/2026Closing Date: 11/20/2026Agency: Department of Children and Family ServicesClass Title: CHILD WELFARE SPECIALIST - 07218 Skill Option: UMP Credential Bilingual Option: NoneSalary: Anticipated Starting Salary $6,460/month; Full Range $6,460-$9,337/monthJob Type: SalariedCategory: Full TimeNumber of Vacancies: 1Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCMEMerit Comp Code:
Work Hours: ROT B2: 8:00AM-4:30PM
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon

Supervisor: Bruce Carter
Agency Contact:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as State Central Register Call Center Worker
• Provides telephone counseling services or referral services for crisis situations
• Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
• Monitors incoming written reports for CPS units.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Preferably requires a master's degree in social work; or a master's degree in a related human service field, supplemented by one year of directly related professional casework/case management experience; or requires a bachelor's degree in social work and one year of directly related professional casework/case management experience; or requires a bachelor's degree in a related human service field and two years of directly related professional casework/case management experience.
• This class is included as an Upward Mobility Program credential title.

The college or university issuing a bachelor's or master's degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education. The directly related professional casework/case management experience must be related to family preservation, family reunification, adoption, youth development, counseling, and advocacy services or a related field.

Conditions of Employment

• Requires ability to pass a background check.
• Requires physical, visual and auditory ability to carry out assigned duties.
• Requires ability to work mandatory overtime.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
o Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com