Full Job Description
Serve as the principal operational architect of our deployment division, driving the end-to-end robotics lifecycle. As a senior IC, you will bridge commercial strategy, technical execution, and global supply chain operations to scale complex multi-vendor enterprise deployments and launch new markets across North America.
Key Responsibilities
• End-to-End Program Execution: Act as the lead program owner for our most complex, high-value enterprise rollouts. Drive cross-functional execution across Commercial, Solutions Engineering, and Field Ops to ensure seamless delivery of custom AI-robotics integrations and Pudu fleets.
• Logistics & Supply Chain Orchestration: Design and optimize the operational workflows for our hardware supply chain. Coordinate international freight, customs/import compliance, localized warehousing, and spare parts distribution networks (including 3PLs) to ensure hardware is on-site and on-time for new market deployments.
• Principal OEM Technical Bridge: Serve as the primary technical liaison and senior escalation point for Pudu Robotics and future OEM partners. Translate North American field data into actionable product requirements to influence overseas hardware/software engineering roadmaps.
• Systems Architecture & Standardization: Architect the internal tools and processes required to scale. Design advanced workflows in agile/tracking tools (Jira, Asana, ERP systems) to unify global teams. Build out data-driven reporting for key operational metrics (fleet uptime, deployment time-to-value, MTTR, inventory turns).
Candidate Profile & Experience
• 7-10+ years of experience as a TPM, Technical Operations Lead, or Supply Chain PM in robotics, complex enterprise IoT, or industrial hardware.
• New Market & Logistics Expertise: Hands-on experience coordinating hardware deployments into new geographical markets, with a strong understanding of international freight, customs processes, and third-party logistics (3PL) coordination.
• Senior IC Leadership: Proven ability to lead by influence (without direct reports). You can align executives, field engineers, and external vendors around a single master schedule and hold them accountable.
• Systems & Process Mastery: Expert in configuring workflow and resource-planning systems (Asana, Jira, NetSuite, etc.) to bring order to chaotic, early-stage scaling environments.
• Technical Acumen: Deep comfort bridging the gap between hardware/software engineering and real-world field operations; able to query and analyze fleet telemetry data to spot operational trends before they become bottlenecks.
