100% remote (US & Canada) I 100% Employee Owned Responsibilities- Playing a lead role in client development activities and system architecture
- Leading and guiding the delivery efforts of a team of agents for a client
- Leading client and/or internal discussions on how we're delighting the client or how we might improve the client
- Collaborating with Support Agents and other agents to remediate client issues and support the overall growth of their team members
- Teaching and training both client staff and our agents in group settings in core technologies, tools, and practices
- Addressing systemic issues at the root cause while communicating the benefits and drawbacks of different approaches
- Contributing to at least one area of the company (e.g. qualification, marketing, agent support) consistently throughout the year
- Demonstrating and calling attention to norms, values, vision, and mission as expectations for every role
- Identifying opportunities and collaborating with client services leadership to expand the relationship between the client and Test Double
Qualifications- Expertise in one of our core technologies we frequently staff (Ruby with Rails, Javascript with React and Node, DevOps, Java)
- Proficiency in designing, architecting, and refactoring systems of moderate complexity worked on by teams of 10+
- Deep experience in adapting software development and delivery practices across multiple business domains
- Experience improving client software systems and teams as a consultant with multiple organizations
- Ability to communicate effectively across different levels or positions within an organization
- Ability to resolve conflict and issues within the delivery team
- Experience in mentoring and leading the technical direction of software engineers
Compensation:$170,000 - $210,000 USD
Starting salary is $170,000 - $190,000 USD
Dependent on experience and interview process
Benefits:- 5 weeks flexible time off (vacation and sick time)
- 10 paid holidays
- Up to 14 weeks parental leave (8 weeks at 100% of salary)
- Health Insurance (we pay 80% of PPO premiums up to a certain amount through an ICHRA)
- Dental & Vision Insurance (we pay 100% of premiums for agents and their families)
- 10% Growth Time each week
- 1 week of conference attendance ($3,000 annual budget, prorated your first calendar year)
- ESOP Employee stock ownership program - Test Double is 100% employee owned
- New computer hardware purchase every 3 years
- Co-working space reimbursement (1/2 rent up to $500 monthly)
- 2 week Sabbatical leave after 5th year
- In Person, company-wide retreat experience every other year
- Short and Long Term Disability
- Retirement contribution match up to 3% of salary
- Life Insurance
- AD&D (Canadian-base Agents Only)
