An Overview of this roleWe are seeking a Staff Product Manager to serve as an internal PM embedded within this team. This is not a traditional external-facing product role-it is an internal platform product leadership position. You will own the roadmap for our enterprise systems, act as the strategic voice of the business within engineering, and bring senior product craft to a team of Analysts and engineers who build and operate GitLab's revenue infrastructure.
This role is ideal for a seasoned product leader who has deep Quote-to-Cash or Finance domain knowledge, thrives at the intersection of business strategy and technical execution, and is energized by mentoring high-performing teams through complex, multi-program environments.
What You'll Do Internal Product Roadmap Ownership- Define, own, and maintain the multi-quarter internal product roadmap for QTC and Finance Systems, covering Salesforce CPQ, Zuora Billing, Zuora Revenue, NetSuite, and the CDot metering platform.
- Translate business strategy from Finance, Revenue Operations, Deal Desk, and Sales into sequenced, prioritized system capabilities with clear outcomes and success metrics.
- Balance competing program demands-stabilization, net-new capability delivery, and technical debt reduction-with transparent trade-off frameworks.
- Drive quarterly and annual planning ceremonies, partnering with Engineering Managers and Business Systems Analysts to align capacity with roadmap commitments.
Stakeholder Partnership & Requirements Translation- Serve as the primary internal product voice for all QTC and Finance Systems initiatives, partnering closely with Finance, Accounting, Revenue Operations, Deal Desk, and Legal.
- Lead discovery, requirements workshops, and business process design sessions to translate complex financial and commercial requirements into actionable system specifications.
- Own the decision layer between "what the business needs" and "what engineering builds," resolving ambiguity with structured frameworks and documented decisions.
- Navigate cross-functional stakeholder dynamics including SOX compliance, audit controls, and revenue recognition governance (ASC 606/IFRS 15).
Team Mentorship & Capability Building- Act as a product craft mentor and senior thought partner for the BSA team, actively upskilling analysts in product thinking, requirements structuring, acceptance criteria definition, and roadmap communication.
- Model and instill product management best practices-user story writing, prioritization frameworks (e.g., RICE, MoSCoW), sprint review discipline, and outcome tracking-across the team.
- Partner with leadership to evolve the operating model of the team from project-execution-focused to product-thinking-led, raising the bar for how ETA delivers business value.
- Provide structured feedback and growth coaching to BSAs on career development, helping analysts grow toward senior and lead levels.
Program Strategy & Delivery Oversight- Lead product strategy for major multi-quarter programs (e.g., consumption-based billing iterations, CLM/Order Forms, Zuora Product Catalog refactors, ERP optimization) from discovery through go-live.
- Define and maintain program-level dependency maps across concurrent workstreams, surfacing risks early and driving cross-team resolution.
- Own UAT strategy and acceptance criteria in collaboration with BSAs, ensuring system changes meet business requirements before production release.
- Support post-launch stabilization and continuous improvement cycles, prioritizing defect resolution and incremental enhancements based on business impact.
Systems Architecture Collaboration- Partner with Enterprise Architects and Engineering Managers to evaluate build-vs-buy-vs-configure decisions for new capabilities.
- Bring informed opinions on QTC platform architecture trade-offs (e.g., billing model design, middleware integration patterns, revenue recognition rule configuration) based on deep domain knowledge.
- Stay current on platform roadmaps for Salesforce, Zuora, and NetSuite, identifying opportunities to leverage native capabilities before custom builds.
What You'll Bring - 8+ years of product management experience, with at least 3 years in an internal platform PM, enterprise applications PM, or systems product leadership role.
- Deep domain expertise in Quote-to-Cash systems: Salesforce CPQ, Zuora Billing, Zuora Revenue, and NetSuite ERP are the core stack-hands-on configuration or implementation experience strongly preferred.
- Demonstrated ability to own and communicate multi-quarter internal product roadmaps to senior business and technology stakeholders.
- Strong command of revenue lifecycle processes: opportunity-to-quote, order management, billing and collections, revenue recognition (ASC 606), and financial close.
- Experience operating in a SOX-controlled environment with an understanding of audit trails, approval workflows, and change management requirements for financial systems.
- Track record of successfully running complex, multi-program delivery environments with competing priorities and shared engineering resources.
- Sufficient technical fluency to engage meaningfully with engineering on API design, data model decisions, and integration trade-offs-without needing to write code.
- Experience with consumption-based or usage-based billing models
About the teamYou'll be joining the Revenue Lifecycle & Finance Systems team within GitLab's Enterprise Technology Architecture organization. Our team is responsible for the systems and processes that power GitLab's entire revenue lifecycle-from configure-price-quote through contract execution, billing, revenue recognition, and financial close.
We are in an exciting and demanding phase: transitioning GitLab's go-to-market from a pure subscription model toward consumption-based offerings while simultaneously modernizing our core platforms. This role will be central to shaping how that evolution happens-and how the team grows in capability and product maturity alongside it.
How GitLab Supports Full-Time Employees- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
