Staff Product Designer, Marketplace Trust

What’s the role? 

The Marketplace Trust team is focused on creating a world where people can shop and sell with trust, and where every transaction is a positive experience. As a Staff Product Designer on this team, you will be responsible for creating thorough, polished and intuitive designs for a complex problem space. You will work closely with your partners across Product, User Research, and Analytics to spot the customer problems and define high-craft customer solutions. This position will blend creative and strategic skills, balancing multiple projects in an experimentation-first environment. 

In this high visibility role, you  will support across the major functional surfaces of our buyer experience: cart, checkout, and post-purchase order management. Keeping Etsy checkout modern and frictionless is critical since literally every purchase flows through checkout. And the quality of the post-transaction experience has the potential to make or break buyers’ interest in  making another Etsy purchase.

This is a full-time position reporting to our Senior Design Manager.

What’s this team like at Etsy? 

Product designers at Etsy work in a squad alongside a product manager, 4-6 engineers, a researcher and a data analyst. Together they drive their own part of the Etsy customer experience by delivering solutions to problems and getting feedback directly from customers. 

What does the day-to-day look like? 

• Lead independently or provide direction to your squad, stepping in where needed to ensure collaboration and progress. 
• Facilitate discovery and conceptualization workshops that align teams efficiently, identifying experiments, measuring their success, and iterating toward broader strategic goals. 
• Designing easy to use user flows and crafting polished, interactive prototypes that bring your team’s roadmap to life. 
• Think and design at a systems level, crafting and influencing design systems to ensure consistency and scalability across projects. Share your work regularly with peers and leadership, incorporating feedback and collaborating closely with engineering to deliver high-quality results. 
• Mentor designers by offering clear, actionable feedback in critiques, workshops, and team meetings, helping to elevate the quality of the team’s work. 
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law. 

Qualities that will help you thrive in this role are: 

• 8+ years of professional experience working in product design. 
• A consistent track record of shipped work that demonstrates a strong understanding of design fundamentals, including visual hierarchy, interaction design, and the application of brand and system principles. 
• Experience designing for native apps (iOS and Android) and are familiar with platform-specific interaction patterns. You can showcase examples of thinking cross-platforms. 
• You’ve worked closely with cross-functional partners to identify and define new opportunities, and you’ve efficiently implemented ideas that deliver measurable positive results. 
• You bring highly developed design skills and have examples to showcase in your portfolio. This includes crafting end-to-end flows, creating polished prototypes, demonstrating industry-standard interaction patterns, and applying a design system efficiently. 
• Articulate ideas and design solutions clearly and thoughtfully. 
• Share feedback thoughtfully and with clarity, and you easily incorporate feedback into your own work. 
• Comfortable with ambiguity and know how to navigate and define projects where the problem space is well-understood but the solution space is less established.
• Positively add to team culture, bringing motivation, optimism, quality, and integrity to everything you do.
• Nice to have prior work in seller tooling
• Nice to have prior work in the payments and/or fulfillment spaces

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies .

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.