About You: An experienced Staff Product Designer who is energized by ambiguity and by shaping entirely new product experiences around emerging technology within a complex problems space such as insurance claims management. You are comfortable defining how customers may interact with agentic products; what the system should automate, explain, or leave under human control, and how the product earns trust.
You operate as a thought partner to Product and Engineering. You bring clarity to high-stakes, unsolved problems, framing the right questions, aligning partners and clients, and driving decisions that move the product and business forward. You are a master of the design craft and raise the bar for everyone around you through your work.
In this Role, You Will:- Lead the strategic vision and conceptual design outcomes which provide a clear direction for our customer experiences across the AI landscape
- Design human and AI agent interactions, including how the system communicates uncertainty, automation, control, intervention, and recovery
- Define the experience model: conceptual model, information architecture, core workflows, interaction patterns, and guiding principles, and build the reusable agentic patterns and design-system foundations that let it scale
- Conduct discovery directly with clients to inform experience decisions, and validate concepts through rapid prototyping and usability testing
- Establish a scalable experience architecture across a complex, evolving platform, along with reusable agentic patterns and foundational design-system components
- Partner with leadership, stakeholders, cross-functional team members to shape the product, navigating tradeoffs across user needs, AI/ML capabilities, technical feasibility, and regulatory requirements
What You Will Need: - 10+ years designing digital products, including leading 0-to-1 and emerging-technology products in B2B enterprise software and highly regulated or complex problem spaces
- Demonstrated experience designing AI/ML or data-driven products, with genuine fluency in how AI systems behave and how that shapes product direction; including agentic or human-in-the-loop experiences
- Exceptional systems thinking: you see patterns, anticipate edge cases, design for scale, and establish reusable frameworks and standards
- Proven ability to set experience strategy and bring structure to ambiguous, business-critical problems with little precedent
- Experience in end-to-end UX/product design to design impactful solutions to challenging problems
- Exceptional communication skills: you can articulate design decisions using product thinking, frameworks, research, and data to influence direction with cross-functional partners, executives, and clients
- Raise the bar for the people around you, as an individual contributor, through your work and your feedback.
Work-life, Culture & Perks: - Compensation: The base salary range is $210 - $230K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
- Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
- Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
- Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
- Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
- Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.
