Job Summary

Provides medical evaluations and treatment for adult and adolescent patients with chronic and acute health issues. Uses their expertise in primary care to provide high-quality health care and medical education. Collaborates within a healthcare team to improve patient outcomes and satisfaction. Comfortable working with diverse patients and staff. Provides services in accordance with Whitman-Walker Health's mission.

Core WWH Primary Essential Duties:
• Performs and behaves in accordance with Whitman-Walker's mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA

requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.

Role-Specific Primary Essential Duties:
• Performs and behaves in accordance with Whitman-Walker's mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Provides integrated, team-based clinical care in a state-of-the-art facility to a diverse patient population.
• Treats patients using a high level of quality health care based on primary care standards of care.
• Becomes an integrated part of a team approach to primary care.
• Ensures coordinated medical, behavioral health addictions, legal, and nutritional care in a medical home model.
• Interacts with patients using cultural sensitivity.
• Provides and documents high-quality and efficient medical treatment to Whitman-Walker patients.
• Evaluates and treats all patients with urgent and chronic medical conditions.
• Performs physical examinations and other preventative health care.
• Records patient data in medical records in accordance with Medicare and other payer rules and requirements.
• Codes patient visits accurately using Medicare and other insurance standards.
• Performs additional diagnostic and/or therapeutic clinical procedures as necessary.
• Collaborates with external healthcare facilities to facilitate access to specialty and inpatient care.
• Actively participates in educational activities related to HIV and primary care standards at Whitman-Walker and in the community.
• Provides educational opportunities and is eager to supervise medical students, PA students, NP students, medical residents, and medical students.
• Becomes actively involved in clinical case conferences and journal clubs.
• Participates in quality improvement activities at Whitman-Walker.
• Academic and other lecture opportunities will be available.
• Assists the medical management in developing, reviewing, and updating medical services policies and protocols.
• Helps develop new protocols and policies.
• Ensures compliance with local, state, and federal regulations.
• Reports to the Site Director
• Primary contacts are with patients seeking medical treatment at Whitman-Walker Health.
• Works closely with the patient care teams to provide the highest quality, collaborative health care.
• Work is integrated between all WWH departments and outside agencies as clinically appropriate.

Budget Responsibilities

No direct budget responsibilities.

Management Responsibilities

No personnel management responsibilities

Core WWH Knowledge, Skills, and Talents Required:
• Ability to work independently with minimal supervision.
• Ability to manage time and effort in order to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
• Flexibility to work within the organization's various locations as necessary.
• Commitment to health equity.

Role Specific- Knowledge, Skills, and Talents Required:
• Excellent knowledge of primary care guidelines and standards of care.
• Excellent clinical and communication skills.
• Able to provide culturally sensitive medical services to a diverse client population.
• Easily applies knowledge and sensitivity to gay, lesbian, bisexual, and transgender issues in healthcare.
• Knowledge of local, state, and federal regulations as it relates to health care.
• Able to manage and delegate work in a fast-paced medical clinic.
• Able to work collaboratively and respectfully with other members of the care team

Education and Experience Required
• License to practice medicine in Washington, DC. required
• DC DEA Certification
• DC Controlled Substance License
• Spanish language or Amharic language fluency preferred
• 2 years of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
• 2 years of experience working with people living with HIV or issues related to HIV care preferred.
• Ability to provide culturally sensitive medical services to a diverse client population

Working Conditions:

Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.

Physical Demands:
• Lifting: No more than 20 lbs. and infrequently.
• Movement: Standing and sitting for long periods.
• Visual: Long periods on a computer.
• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
• Communication: Direct and indirect communication. Written and verbal competency.