Job Summary:Job Summary
We're looking for a curious and empathetic Staff Experience Researcher who is passionate about understanding user needs. Joining the Checkout team, you'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences across a consumer's end-to-end purchasing journey. You'll help us explore needs and uncover pain points, contributing to a positive experience for customers. While you will be the go-to for survey research, we want you to approach every problem with a method-agnostic mindset. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing partners and stakeholders in developing experiences centered around checkout.
Job Description:Essential Responsibilities: - Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance
- Perform more-complex analysis using highly specialized product knowledge and advanced business expertise
- Lead functional projects and programs that enhance user experiences based on research findings.
- Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends
- Develop and implement research methodologies that optimize user testing and data collection processes.
- Contribute to the continuous improvement of research practices and team efficiencies.
Minimum Qualifications:- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:- 7+ years relevant experience in market research, product strategy and/or marketing, both on the client/brand-side and vendor-side
- Experience conducting research among large, enterprise merchant decision-makers and developers
- Proven track record leading large-scale, vendor/partner-collaborative survey research programs
- Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset
- Experience with analytical tools such as SPSS, Python, R, and/or SAS
- Background in payments, fintech, financial services, or platform ecosystems in the financial services space
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:Austin, Texas: ($145,000.00 - $215,050.00 Annually)
Additional Location(s) | Pay Range:Chicago, Illinois: ($145,000.00 - $215,050.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
