Job DescriptionPosition SummaryWe are seeking an experienced Project Manager to lead the SSC SMS Texting Initiative, a strategic project focused on implementing, enhancing, and optimizing SMS-based communication capabilities across Shared Services Center (SSC) operations. This individual will be responsible for driving project execution from initiation through deployment, coordinating cross-functional teams, managing timelines, mitigating risks, and ensuring successful delivery of business and technical objectives.
The ideal candidate possesses strong project management skills, experience leading technology-enabled communication initiatives, and the ability to effectively collaborate with business stakeholders, IT teams, vendors, and leadership.
Key Responsibilities- Lead all phases of the SSC SMS Texting Initiative, including planning, execution, testing, deployment, and post-implementation support.
- Develop and maintain detailed project plans, schedules, milestones, and status reporting.
- Coordinate efforts across business, IT, operations, compliance, legal, and vendor teams.
- Facilitate requirements gathering sessions and document business, functional, and technical requirements.
- Ensure SMS communication solutions align with organizational goals, customer engagement strategies, and regulatory requirements.
- Manage project scope, budget, timelines, risks, issues, and dependencies.
- Drive stakeholder communication and provide regular project updates to leadership.
- Coordinate User Acceptance Testing (UAT), defect resolution, and deployment activities.
- Collaborate with SOX/Audit, Information Security, and Legal teams to ensure adherence to all compliance and regulatory standards.
- Establish project governance processes and ensure adherence to project management best practices.
- Identify opportunities for process improvement and increased operational efficiency through SMS communication capabilities.
- Monitor project performance metrics and measure business outcomes following implementation.
- Ensure compliance with applicable messaging regulations, privacy requirements, and internal policies.
Required Qualifications- Bachelor's degree in Business, Information Technology, Project Management, or a related field.
- 5+ years of project management experience leading technology or business transformation initiatives.
- Experience managing customer communication, messaging, contact center, CRM, or digital engagement projects.
- Strong understanding of project management methodologies (Waterfall, Agile, or Hybrid).
- Proven ability to manage multiple stakeholders and cross-functional teams.
- Excellent communication, presentation, and organizational skills.
- Experience with project management tools such as Jira, Azure DevOps, Smartsheet, Microsoft Project, or similar platforms.
- Strong problem-solving, risk management, and decision-making abilities.
Preferred Qualifications- Experience implementing SMS, omnichannel communication, contact center, or customer engagement platforms.
- Familiarity with SMS compliance regulations, including TCPA, opt-in/opt-out management, and messaging best practices.
- PMP, PMI-ACP, Scrum Master, or similar project management certification.
- Experience working within healthcare, shared services, customer service, or enterprise operations environments.
- Knowledge of CRM platforms such as Salesforce, Dynamics 365, ServiceNow, or similar systems.
Meet Your RecruiterJulie Cooper
About Dallas, TXUnlock your potential in the vibrant job market of the Dallas-Fort Worth metroplex! This bustling region in the great state of Texas boasts a perfect blend of southern charm and big-city opportunities. Dive into a dynamic career scene with access to renowned landmarks like the Dallas Arboretum and Botanical Garden, exquisite cuisine from Tex-Mex to BBQ, and cultural hotspots such as the Dallas Museum of Art and the AT&T Performing Arts Center. Cheer for the Dallas Cowboys at the AT&T Stadium or enjoy the outdoors at White Rock Lake. Discover why Dallas is the ultimate destination for growth, opportunity, and a fulfilling career journey. Explore our job listings today and embark on a new chapter in this captivating city!
