Foot Locker

Sr. UX Researcher

Foot Locker$115K — $125K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of UX research experience in digital product organizations; retail/eCommerce preferred.
  • Expertise in qualitative research methods, with quantitative data experience.
  • Strong understanding of the end-to-end product development process.
  • Excellent communication and storytelling skills.
  • Experience collaborating with cross-functional teams including Product Management, Design, and Engineering.
  • Proficiency in modern research tools like Dscout and Figma.

Responsibilities

  • Develop and execute research plans aligned with product strategy and business goals.
  • Conduct qualitative and mixed-method research, including usability tests and customer interviews.
  • Synthesize research findings into actionable insights to guide product strategy.
  • Collaborate cross-functionally to embed insights into the product development lifecycle.
  • Present research findings through compelling storytelling.
  • Scale research practices and share best practices within the Experience Design organization.
  • Mentor team members on research methods and customer-centered thinking.

Benefits

  • Employee discount
  • Paid time off
  • Medical, dental, and vision coverage
  • 401(k) and Roth 401(k) options
  • Life insurance
  • Flexible spending account
  • Opportunities for advancement
  • Tuition reimbursement for qualified courses
  • Strong company culture
  • Employee resource groups
Full Job Description
Overview

The Senior UX Researcher is part of the Experience Design organization, reporting to the Director of Experience Design. Working closely with Product Management, Engineering and eCommerce business stakeholders, you'll generate customer insights that shape product strategy, inform design decisions, and improve experiences across our digital ecosystem.

Responsibilities

  • Develop and execute research plans aligned with product strategy, customer needs, and business priorities.
  • Conduct qualitative and mixed-method research, including customer interviews, usability testing, surveys, concept testing, and journey mapping.
  • Synthesize research findings into actionable insights and recommendations that influence product strategy and design decisions.
  • Partner cross-functionally throughout discovery, design, and delivery to ensure customer insights are embedded in the product development lifecycle.
  • Present research findings through compelling storytelling tailored to a variety of audiences.
  • Help scale research practices, repositories, and best practices across the Experience Design organization.
  • Mentor designers and cross-functional partners on research methods and customer-centered thinking.


Qualifications

  • 4+ years of UX research experience within digital product organizations, retail / eCommerce experience preferred.
  • Expertise across qualitative research methods, with experience leveraging quantitative data to strengthen insights.
  • Strong understanding of the end-to-end product development lifecycle.
  • Excellent communication, facilitation, and storytelling skills.
  • Experience collaborating across Product Management, Design, Engineering, Analytics, and business stakeholders.
  • Proficiency with modern research and collaboration tools, including Dscout, Dovetail, Miro, Figma, or similar platforms.


At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
  • Cameras must be on for all virtual interviews.
  • AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

Benefits

The annual base salary range is $115,000 - $125,000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits:
  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

About Foot Locker

Foot Locker, Inc. is a global retailer of shoes and apparel, operating 3,473 primarily mall-based stores in the United States, Canada, Europe, Australia and New Zealand as of February 1, 2014. The Company operates in two segments: Athletic Stores and Direct-to-Customers. The Athletic Stores segment is an athletic footwear and apparel retailers whose formats include Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, SIX:02, as well as the retail stores of Runners Point Group, including Runners Point, Sidestep and Run2. The Direct-to-Customers segment includes Footlocker.com, Inc. and other affiliates, including Eastbay, Inc., CCS, and Tredex, which sells to customers through Internet Websites, mobile devices, and catalogs.

Foot Locker Careers

Join the dynamic team at Foot Locker, a leading global retailer of athletically inspired shoes and apparel. At Foot Locker, we empower our employees with unmatched opportunities for career growth and leadership development in the retail industry. Work You’ll Do Become a part of Foot Locker’s vibrant culture by joining our diverse team. We are committed to innovation, leadership, and excellence in every aspect of our business. From sales to corporate functions, Foot Locker offers a variety of job opportunities that allow you to bring your passion and creativity to our team. Transform your career with Foot Locker, where we value diversity and are dedicated to fostering an inclusive environment. We believe that our team’s varied perspectives and experiences are crucial to our success. Lead with Confidence Step into a role that challenges you, fosters your professional growth, and puts you on the path to leadership. At Foot Locker, you’ll work alongside industry leaders and seasoned professionals who are eager to share their knowledge and experience. Work with a team that’s as passionate about the success of the company as they are about each individual’s career advancement. Foot Locker offers extensive training and development programs, including diversity training and leadership workshops, to help you reach your full potential. Innovative Opportunities Engage in work that matters with a company that’s at the forefront of the retail industry. Foot Locker is constantly innovating to meet the ever-changing needs of our customers and to stay ahead in a competitive market. Our employees enjoy a range of benefits that support their personal and professional lives, including health, dental, and vision insurance, employee discounts, and flexible working arrangements. Internship Programs Kickstart your career with a Foot Locker internship. Gain invaluable industry experience, develop your skills, and build your professional network. Our internships offer a real-world glimpse into how a major retail company operates, providing you with the tools needed to succeed in your future career. Join Our Team Explore the employment opportunities at Foot Locker and find the position that matches your skills and ambitions. We are always looking for curious, driven, and innovative team players who are ready to make an impact. Stay Connected Keep up to date with the latest company news, hiring events, and career tips by visiting our Foot Locker Careers page. Customize your job alerts to receive updates on positions that interest you the most. Apply Today Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that’s committed to your growth and success. Search Foot Locker jobs now and discover how you can contribute to our dynamic team. Foot Locker is not just a company; it’s a place where you can grow, innovate, and lead. We look forward to welcoming you to our team and helping you achieve your professional goals.
Learn more about Foot Locker
Size
16,555 employees
Market Cap
$3.3 billion
Industry
Net Income
$323 million
Founded
1974
5 Year Trend
+2.9%
Revenue
$7.5 billion
NASDAQ

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