Job DescriptionPosition TitleSenior UX Designer (Research, Insights & AI Experience)LocationDallas, TX; Austin, TX; Ashburn, VA; New York, NY; Chicago, IL; Atlanta, GA; Santa Clara, CA; Los Angeles, CA; Seattle, WA; Phoenix, AZ, and open for RemoteYour RoleThe Digital Experience (DXP) team is seeking a Senior UX Designer (Research, Insights & AI Experience) to help shape the future of Digital Realty's digital ecosystem. This role combines UX research, experience design, analytics, optimization, and AI-enabled innovation to create meaningful digital experiences that improve customer engagement and business outcomes.
You'll identify user needs through research and data analysis, design intuitive customer experiences, and leverage emerging AI technologies to accelerate innovation across Digital Realty's websites, platforms, and digital customer journeys. Working across strategy, experimentation, optimization, and design, you'll help improve how customers, prospects, partners, search engines, and AI systems discover, engage with, and consume digital experiences.
What You'll Do- Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
- Analyze user engagement, behavioral, and conversion data to generate actionable insights and recommendations.
- Develop personas, customer journey maps, experience models, and design hypotheses.
- Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
- Design intuitive, accessible, and customer-centered digital experiences that align with business objectives.
- Partner with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.
- Design and support A/B testing, experimentation, and experience optimization initiatives.
- Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
- Leverage AI-powered tools to accelerate research, ideation, prototyping, content planning, and design workflows.
- Explore and implement AI-driven opportunities including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.
What You'll Need- 5+ years of experience in UX Design, Product Design, Digital Experience Design, or related fields.
- Strong portfolio demonstrating user-centered design methodologies and measurable business outcomes.
- Experience conducting user research and translating customer insights into effective design solutions.
- Advanced proficiency with Figma and modern prototyping tools.
- Strong analytical skills with the ability to interpret user behavior, engagement, and performance data.
- Experience documenting design specifications, workflows, and acceptance criteria.
- Excellent communication, storytelling, stakeholder management, and presentation skills.
- Ability to work independently and effectively within ambiguous and fast-paced environments.
- Experience working across cross-functional teams including design, marketing, content, and development.
- Passion for emerging technologies, AI innovation, and continuous learning.
Preferred- Experience supporting enterprise websites, SaaS platforms, mobile applications, or digital marketing initiatives.
- Familiarity with analytics platforms such as GA4, Adobe Analytics, or similar tools.
- Experience designing and measuring A/B tests and conversion optimization initiatives.
- Experience working within Agile product development environments.
- Knowledge of AI-assisted design tools and AI-powered customer experiences.
- Understanding of SEO, GEO/AEO, personalization strategies, and conversion rate optimization best practices.
Health and SafetySafety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners, and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation PhilosophyDigital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Compensation Range: $125,000 - $145,000 annually. This compensation range represents the Company's good faith belief as to what it will pay as a base salary for this position at the time of posting. Individual pay is based on additional factors including job-related skills, experience, relevant education, and training.
Benefits: Medical, dental, vision, life and AD&D insurance, 401(k) with company match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.
