15+ years of technical writing experience as a primary job function.
Bachelor's degree in technical writing, journalism, communications, or related field.
Proficiency in DITA/XML and experience with XML editors like oXygen, Arbortext, or XMetal.
Strong understanding of mechanical and electronic products.
Excellent interpersonal and communication skills for diverse audiences.
Responsibilities
Lead documentation projects from planning through publication, managing timelines effectively.
Collaborate with SMEs and project managers to ensure documentation meets standards and audience needs.
Create and update various technical documents, including manuals and online help resources.
Proofread peers' work and provide constructive feedback while incorporating feedback into own work.
Utilize content management systems to create and manage documentation.
Benefits
3 weeks of PTO, 8 paid holidays, and 5 additional days for life events.
Comprehensive medical, dental, vision, life insurance, and disability coverage.
401(k) with 100% match up to 4% of contributions and immediate vesting.
Professional membership reimbursement and employee referral bonus.
Full Job Description
Job Description *The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.
Position Summary
Contiem is seeking a Senior Technical Writer to lead and enhance the quality of documentation across our diverse client portfolio. This position requires someone who excels at managing multiple projects and embraces continuous learning. The ideal candidate brings 15+ years of technical writing experience, thrives in a fast-paced environment, and can confidently support clients with varying standards and expectations. They demonstrate strong writing skills and the ability to adapt their expertise to evolving client needs.
Essential Duties & Responsibilities
Take a big-picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
Collaborate with subject matter experts (SMEs), project managers, and the writing team to ensure the documentation aligns with the prescribed standards and is communicated to the appropriate audience.
Lead documentation projects from planning through publication. Effectively manage timelines, especially when handling multiple projects or clients. This includes keeping the project managers informed of developments and roadblocks.
Create and update technical documentation for assigned products and projects for clients as required. Documentation could include Product Manuals, IOMs, SOPs, software user guides, and online help resources such as FAQs, knowledge base articles, and help desk content.
Ensure documents are accurate and follow the clearly defined standards by the client and Contiem.
Proofread their peers' work, following Contiem or client guidelines, when applicable. Provide appropriate, comprehensive feedback and accept and incorporate feedback into their own work.
Utilize content management systems to create and manage documentation.
Advocate for the user experience by ensuring documentation is intuitive, helpful, and aligned with product design.
Mentor and help develop the skill sets of junior writers to contribute to the growth of the documentation team.
Learn new skills and implement new practices and procedures as required by Contiem or the client.
Be detail-oriented and follow the best practices and principles of good technical writing.
Other duties as assigned.
Experience and Skills
U.S. citizenship.
Bachelor's degree in technical writing, journalism, communications, or related field.
15+ years of experience in technical writing, with technical writing being your primary job function.
Aptitude for understanding mechanical and electronic products.
Experience with researching and gathering relevant technical data from subject matter experts such as engineers, field service personnel, and developers, as well as from internal documents such as CAD drawings and design documents.
Experience using at least one of the following applications: oXygen Editor, Arbortext, or XMetal.
Experience with writing documentation in DITA/XML.
In-depth knowledge of standards and best practices for writing assembly, installation, operation, and maintenance documentation.
Possess excellent interpersonal and general business communication skills
Proven ability to write for both technical and non-technical audiences.
Experience working independently as well as in a team-oriented, collaborative environment.
Proficiency working in an environment driven by budget, scope, and deadlines across multiple clients/projects.
Proficient in using the following applications and technologies:
Component Content Management Systems
XML editor such as oXygen, Arbortext or XMetal
DITA-OT
HTML
DITA/XML
CSS
Preferred Skills & Qualifications
Experience in one of the following industries (manufacturing, industrial, government, publishing, healthcare, technology, consumer products, software, IT documentation, and business & financial services).
Additional experience using the following applications and technologies is preferred:
Adobe InDesign
Microsoft Word
Adobe Acrobat Professional
Visual Studio Code, NotePad++ or related editor
Jira and/or GitHub.
REST API's
JSON
Confluence
Adobe Illustrator, Photoshop
MadCap Flare
Markdown
FrameMaker
Microsoft Visio
Microsoft PowerPoint
Articulate 360
Job Benefits
3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
Free medical, dental, vision, life insurance and disability coverage.
401(k) with 100% match of up to 4% of contributions and with immediate vesting.
Professional Membership Reimbursement.
Employee Referral bonus.
Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
