Job Summary:What Do You Need To Know About The Role
This is an incident command role ( TDO- Technical Duty Officer). You'll direct application and infrastructure teams during incidents making work assignments, prioritizing troubleshooting paths, and authorizing critical actions like rollbacks and regional failovers. You need the technical depth to rapidly read Infrastructure as Code, Kubernetes manifests, and CI/CD configurations to make informed decisions under pressure.
Meet Our Team
Command Center team serves as the operational and technical authority during PayPal's most critical incidents. We are a team of experienced infrastructure and reliability professionals who blend deep technical expertise with sound judgment under pressure, directing cross-functional engineering efforts across PayPal's core platforms and family of brands, including Venmo, Xoom, Zettle, and Braintree.
Job Description:Essential Responsibilities: - Take ownership of system performance monitoring, identify inefficiencies, and lead initiatives to improve the overall availability and reliability of digital platforms and applications.
- Lead and manage the response to complex, high-priority incidents, ensuring prompt resolution and a thorough root cause analysis to prevent future occurrences.
- Design and implement advanced automation frameworks to improve operational efficiency, streamline processes, and reduce human error.
- Lead reliability-focused initiatives, ensuring systems are highly available, resilient, and scalable, and promote best practices across engineering teams.
- Enhance the monitoring infrastructure by identifying key metrics, optimizing alerting, and improving system observability to ensure the reliability of large-scale systems.
- Forecast resource requirements and lead capacity planning activities to ensure systems can scale effectively to meet growing user demand.
- Ensure robust disaster recovery strategies are in place and conduct regular testing to ensure systems can recover quickly from failures.
- Partner with engineering and product teams to identify opportunities for improving system architecture, focusing on scalability, reliability, and fault tolerance.
- Provide mentorship and technical guidance to junior site reliability engineers, fostering skill development and knowledge sharing.
- Drive continuous improvement across operational workflows, identifying areas for optimization, cost reduction, and performance enhancement.
Minimum Qualifications:- 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:What do you need to bring- Significant hands-on experience with at least one major cloud provider (AWS or GCP required; multi-cloud experience preferred)
- Strong proficiency with Infrastructure as Code tools (Terraform, CloudFormation, Pulumi, or equivalent) including ability to read, review, and troubleshoot IaC configurations during incidents
- Significant hands-on experience with Kubernetes and CNCF ecosystem tools, including troubleshooting K8s deployments, manifests, and cluster issues
- Ability to quickly read and review code across multiple languages (Python, Go, Bash) and configuration formats (YAML, HCL, JSON)essential for effective incident troubleshooting
- Proven experience managing critical incidents in Infrastructure-as-Code driven environments, including troubleshooting IaC state issues, GitOps failures, and cloud-native deployment problems
- Professional-level certification in at least one major cloud platform (AWS Solutions Architect Professional, Google Cloud Professional Cloud Architect, or equivalent)
- Experience with monitoring and observability tools (Splunk, Datadog, Prometheus, Grafana)
- Strong knowledge of networking, load balancing, CDN technologies, and DNS management
- Proficiency in scripting for operational automation (Python, Bash, PowerShell)5+ years of experience in site reliability engineering, infrastructure operations, or similar technical operations roles
- Strong expertise in cloud platforms (AWS, GCP, and/or Azure)
- Proficiency in infrastructure automation tools (Terraform, Ansible, CloudFormation, etc.)
- Deep understanding of distributed systems, microservices architecture, and containerization (Docker, Kubernetes)
- Experience with monitoring and observability tools (Splunk, Datadog, Prometheus, Grafana)
- Strong knowledge of networking, load balancing, CDN technologies, and DNS management
- Proficiency in scripting languages (Python, Bash, PowerShell, etc.)
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:Scottsdale, Arizona: ($111,500.00 - $165,550.00 Annually)
Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
