Position Summary:
The Senior Technical Administrator is responsible for the reliability, security, and performance of core Servicing Platforms used across the organization. This role provides advanced technical support, performs system configuration and administration, and partners with business and technology teams to enhance system capabilities. The administrator ensures platforms operate efficiently, remain compliant with company and regulatory requirements, and support business needs across auto finance servicing operations.
Essential Duties and Responsibilities:
• Administer, configure, and maintain enterprise Servicing Systems (e.g., Loan Manager, Defi Servicing, Salesforce, SharePoint, infrastructure platforms).
• Provide Tier 2/3 technical support, diagnosing and resolving complex system issues with a customer-focused approach.
• Perform routine system health checks, audits, backups, and performance monitoring to proactively identify and resolve issues.
• Manage user access, permissions, and role-based controls in alignment with security and data privacy standards.
• Collaborate with Servicing, Originations, Dealer Services, Accounting, and Compliance teams to understand needs and implement operational system improvements.
• Coordinate with vendors on enhancement requests, testing, deployment activities, and ongoing platform support.
• Create and maintain documentation for configurations, processes, and troubleshooting; mentor junior administrators and analysts.
• Support system updates, releases, and compliance initiatives (SOX, PCI-DSS, audits) while identifying opportunities to automate or streamline workflows.
• Perform additional duties as business needs evolve.
Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
• Minimum of 3 years of experience in a technical, administrative, or related business systems role
• Hands-on experience with system administration, configuration, access control, and platform maintenance.
• Experience supporting enterprise systems in financial services or auto lending is preferred.
• Prior experience developing system documentation, training materials, or knowledge-base content is a plus.
• Relevant technical certifications are preferred.
Education:
• Bachelor's degree in STEM, Business, or a related field; equivalent professional experience may substitute.
Skills Required:
• Strong technical troubleshooting and analytical skills, with the ability to diagnose and resolve complex system issues.
• Intermediate knowledge of enterprise platforms, administrative tools, user provisioning, identity management, and role-based access controls.
• Experience creating workflows, process automations, and clear documentation for systems and procedures.
• Effective written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Proven ability to collaborate with IT, Security, and cross-functional teams in a fast-paced environment; customer-focused mindset.
• Strong time management and task prioritization skills; experience working in or supporting Agile methodologies is preferred
• Overtime required - Occasional
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
