Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field; Master's preferred.
8 years of experience in system management and integration.
5 years in specialized IT and telecommunications disciplines.
3 years in operating systems software or networking.
Proficient in Excel, Word, PowerPoint, and Outlook.
Responsibilities
Support cybersecurity resilience enhancements for critical services.
Install, configure, and maintain server hardware and network equipment.
Deploy and manage Windows Server environments and related procedures.
Patch Windows servers and validate operating procedures.
Manage backup and recovery operations and improve related processes.
Deploy and maintain virtual machine environments and storage systems.
Coordinate with support organizations to resolve network and system issues.
Benefits
On-call support for timely incident resolution.
Opportunity for professional development and training.
Access to secure locations with necessary credentials.
Collaborative work environment with support personnel.
Full Job Description
About the Opportunity
DMI, LLC is seeking a Sr. Systems Engineer to join us.
Duties and Responsibilities:
Support activities associated with the "Implementation of Cybersecurity Resilience Enhancements for Critical Services" project.
Install, configure, deploy, and maintain server hardware and related network equipment to support network and system improvements.
Deploy Windows Server 2016, 2019, or later versions, and develop or refine related Standard Operating Procedures.
Patch Windows servers using tools such as SCCM and validate and improve related Standard Operating Procedures.
Manage backup and recovery operations and validate and improve related Standard Operating Procedures.
Deploy and maintain virtual machine environments, such as Microsoft Hyper-V, and define, validate, and refine processes in accordance with best practices.
Deploy and maintain storage systems for virtual machine environments, optimizing performance while preserving reliability and data integrity, and document all deployment procedures.
Deploy workstation and laptop patches promptly, verify success through appropriate reporting, and implement improvements as needed.
Recommend network communication improvements, including switch and server configuration changes, to enhance system performance.
Support Help Desk technicians in identifying recurring issues that require network or system improvements.
Maintain DNS, DHCP, and Active Directory records, and develop, revise, and validate Standard Operating Procedures that align with best practices.
Coordinate with support organizations, such as the Enterprise NOC, to resolve network outages, service interruptions, and other system issues, and define or refine related workflows.
Review and update Disaster Recovery and Continuity of Operations Plans to address gaps and incorporate deployed
Coordinate changes with MDOT Enterprise to ensure compliance with established processes and procedures.
Coordinate with the MDOT Network Operations Center (NOC) to resolve data center and system issues
Keep MPA data centers and communication shelters at all terminals and support locations operational outside scheduled maintenance periods.
Install, configure, deploy, and maintain computers, servers, and peripheral devices.
Coordinate, stage, and implement computer system upgrades in close collaboration with MPA support personnel.
Manage computer configuration backups and recovery.
Maintain continuous operation of data center computers, enroll devices in enterprise monitoring tools, configure required alerts, and promptly resolve abnormal conditions.
Support Help Desk technicians with daily tasks and recommend process improvements as needed.
Other related duties as assigned.
Qualifications
Education and Years of Experience:
Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.
General Experience: Must have eight (8) years of experience in technical work in the major areas of system management and system integration. Must have demonstrated ability to perform senior-level engineering and/or IT tasks in the disparate areas of software, electronics, telecommunications, or networking.
Specialized Experience: At least five (5) years of experience in specialized IT and telecommunications disciplines involving system interfaces, system integration and network development, and/or integration involving a wide range of network, hardware, and software solutions. At least three (3) years in operating systems software, electronic communications analysis and design, or networking.
Other Considerations:
The resource assigned to this position must be proficient in Excel, Word, PowerPoint, and Outlook and possess good verbal and written communication skills
The resource will be on call 24x7 to provide support as needed. The assigned resource must be reachable and able to assist and/or coordinate support for timely resolution of reported incidents and emergencies.
The assigned resource must have a valid driver's license, their own transportation, and be able to obtain (after starting) a TWIC:
After starting, the resource would obtain a Port Badge and Vehicle Decal for unescorted access to MPA secure locations, and 'escort' privileges to escort MPA visitors as needed.
Background Requirements: Must successfully pass a fingerprint-based background investigation.
Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: None required for this position.
Location: Baltimore, Maryland
Work Arrangement: There are two work locations for this position (both will be used, depending on scheduled activities):
Building 97B, first floor, Room 118A, 2700 Broening Hwy, Baltimore, MD 21222 (Primary Location)
WTC Building, Suite 1324, 401 E Pratt St, Baltimore, MD 21202 (Secondary Location)
Fieldwork may require presence at all MPA Terminal locations (in the same geographical area). This type of work generally requires on-site presence. Telework is not guaranteed and will be granted/rescinded at the customer's discretion.
Minimum Salary Rate
$100,521
Median Salary Rate
$125,652
About Flexsteel Industries
Flexsteel Industries, Inc. is a leading designer, manufacturer, importer, and marketer of quality upholstered and wood furniture for residential, recreational vehicle, office, hospitality, and healthcare markets. The company's products are sold through a network of retailers, designers, and online channels across the United States and Canada. Flexsteel Industries was founded in 1893 and is headquartered in Dubuque, Iowa.
