Sr. Systems Engineer

DMI, LLC is seeking a Sr. Systems Engineer to join us. 

Duties and Responsibilities:

• Support activities associated with the “Implementation of Cybersecurity Resilience Enhancements for Critical Services” project.
• Install, configure, deploy, and maintain server hardware and related network equipment to support network and system improvements.
• Deploy Windows Server 2016, 2019, or later versions, and develop or refine related Standard Operating Procedures.
• Patch Windows servers using tools such as SCCM and validate and improve related Standard Operating Procedures.
• Manage backup and recovery operations and validate and improve related Standard Operating Procedures.
• Deploy and maintain virtual machine environments, such as Microsoft Hyper-V, and define, validate, and refine processes in accordance with best practices.
• Deploy and maintain storage systems for virtual machine environments, optimizing performance while preserving reliability and data integrity, and document all deployment procedures.
• Deploy workstation and laptop patches promptly, verify success through appropriate reporting, and implement improvements as needed.
• Recommend network communication improvements, including switch and server configuration changes, to enhance system performance.
• Support Help Desk technicians in identifying recurring issues that require network or system improvements.
• Maintain DNS, DHCP, and Active Directory records, and develop, revise, and validate Standard Operating Procedures that align with best practices.
• Coordinate with support organizations, such as the Enterprise NOC, to resolve network outages, service interruptions, and other system issues, and define or refine related workflows.
• Review and update Disaster Recovery and Continuity of Operations Plans to address gaps and incorporate deployed
• Coordinate changes with MDOT Enterprise to ensure compliance with established processes and procedures.
• Coordinate with the MDOT Network Operations Center (NOC) to resolve data center and system issues
• Keep MPA data centers and communication shelters at all terminals and support locations operational outside scheduled maintenance periods.
• Install, configure, deploy, and maintain computers, servers, and peripheral devices.
• Coordinate, stage, and implement computer system upgrades in close collaboration with MPA support personnel.
• Manage computer configuration backups and recovery.
• Maintain continuous operation of data center computers, enroll devices in enterprise monitoring tools, configure required alerts, and promptly resolve abnormal conditions.
• Support Help Desk technicians with daily tasks and recommend process improvements as needed.
• Other related duties as assigned.

Education and Years of Experience:  

• Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.
• General Experience: Must have eight (8) years of experience in technical work in the major areas of system management and system integration. Must have demonstrated ability to perform senior-level engineering and/or IT tasks in the disparate areas of software, electronics, telecommunications, or networking.
• Specialized Experience: At least five (5) years of experience in specialized IT and telecommunications disciplines involving system interfaces, system integration and network development, and/or integration involving a wide range of network, hardware, and software solutions. At least three (3) years in operating systems software, electronic communications analysis and design, or networking.

Other Considerations:

•  The resource assigned to this position must be proficient in Excel, Word, PowerPoint, and Outlook and possess good verbal and written communication skills
• The resource will be on call 24x7 to provide support as needed. The assigned resource must be reachable and able to assist and/or coordinate support for timely resolution of reported incidents and emergencies.
• The assigned resource must have a valid driver’s license, their own transportation, and be able to obtain (after starting) a TWIC:
• • TWIC – Transportation Worker Identification Card - https://universalenroll.dhs.gov/programs/twic
  • After starting, the resource would obtain a Port Badge and Vehicle Decal for unescorted access to MPA secure locations, and ‘escort’ privileges to escort MPA visitors as needed.

Background Requirements: Must successfully pass a fingerprint-based background investigation.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Baltimore, Maryland

Work Arrangement: There are two work locations for this position (both will be used, depending on scheduled activities):

Fieldwork may require presence at all MPA Terminal locations (in the same geographical area). This type of work generally requires on-site presence.  Telework is not guaranteed and will be granted/rescinded at the customer's discretion.