Qualifications
Responsibilities
Benefits
Job Title:
Sr. Systems AnalystNumber of Positions:
1Location:
Indianapolis, INLocation Specifics:
Fully RemoteJob Summary:
TheSr. Systems Analyst is an individual contributor responsible for supporting the daily operations, stability, and continuous improvement of Renaissanceenterprisebusiness systems, with a primary focus on thecompany’s corebenefitsadministration system.
This role partners with business leaders, users, technologyvendorsand internal IT teams to translate business problems into well-defined system enhancements, change requests, and defects. The position supportsthedaily use of our benefits administration system byinternal business users and external customers and includesdefecttriage, documentation andprioritization,infrastructuremonitoring,system enhancements,testing,coderelease coordination,business usertraining and knowledge transfer as well as Production incident responseandcommunication.
The ideal candidate brings strong business systems analysis, troubleshooting, stakeholdercommunicationand vendor coordination skills, along with a customer-focused and solution-oriented approach to operational support and system improvement.
Listen to business problems and partner with business stakeholders to define and document system enhancements, change requests, and defects.
Manage the workflow, assignment, tracking, and reporting ofdefectsreceived through the web-based ticket intake system(e.g.Jira)andsharedemail account.
Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation as needed.
Communicate with Renaissance business leaders, stakeholders, and system vendorsregardingProduction defect status,impactand priority.
ProactivelymonitorProduction systemperformance, batchjobsand infrastructure componentsin collaborationwith technology vendors.
Supportsystem integrations,both standard file formats (e.g.EDI,flat file) and API-based,and coordinate issue resolution with theappropriate internalteams and vendors.
Plan,coordinateand execute smoke testing forProductioncodereleasesand UAT for defect fixes; document results and escalate identified issues.
Triage, communicate, and document urgentProduction incidents, including follow-up with technology support vendorsregardingroot cause and corrective action.
Providetimelysystem status updates to leadership and business users during system upgrades,Production incidents, and outages.
Plancode releases with technology vendors, includingreleasereadiness activities and stakeholder communications.
Coordinate with off-hours vendor support resources to helpmaintainsystem stability and release integrity; occasionalavailabilityoutside of normal business hoursmay be needed for plannedmaintenance, urgent Productionincidentsor vendor coordination.
Identifybusiness-user knowledge gaps andfacilitatedocumentation or knowledge-transfer sessions between Renaissance technologysupportvendors and business users.
Meet with business leaders and users toidentifyopportunities to improve system processes, support practices, and integrations.
Provide support for vendor management activities related to cloud infrastructure used byour benefitsadministration systems.
Perform other related duties as assigned.
Minimum Requirements:
Bachelor's degree in Information Systems, Management Information Systems, Information Technology, Computer Science, BusinessAdministrationor a related field preferred.
Progressive experience supporting enterprise business applications(preferably benefits administration systems),Productionoperationsor related information technology functions.
Experience gathering, analyzing, and documenting business requirements, system enhancements, changerequestsand defects.
Experienceresponding toProduction incidents, defect resolution, application releases, testing activities, and stakeholder communications.
Experience working in Agile product delivery models.
Strong written and verbal communication skills with the ability to explaincomplexsystemissues and priorities to business leaders, users,vendorsand technical teams.
Strong troubleshooting, problem-solving,prioritizationand organizational skills.
Ability tooperateindependently as a senior individual contributor while collaborating effectively across business and technology teams.
Experience creating andmaintainingSOPs,supportdocumentation, knowledgearticlesor related operational materials(e.g.Confluence).
Technical Qualifications
Experience supportinginsurance benefits administrationor comparable enterprise business systemsisrequiredwithexperience withtheEISinsurance administration platformbeing preferred but notrequired.
Working knowledge ofProduction support practices, including incident triage, defect tracking, root-cause follow-up, batch jobmaintenanceand system-status communication.
Experience using web-based ticket intake, work-management, or service-management tools to assign, track and report support work(e.g.Jira).
Ability to understand system interfaces,interpret common file formats (e.g.EDI, XML),dependencies, and business-processimpactsandto coordinateresolution across internal teams and external vendors.
Familiarity andexperience navigatingcomplicated relational databases usingMSSQL.
Experience supporting customer-facing web portals, including researching user access issues, navigation or workflow problems, data-displayconcernsand coordinating resolution with internal teams or vendors.
Strong skills with MS 365 products, especially Excel.
Working knowledge of API testing/debugging tools. Examples includeSwagger,Postmanand other API clients.
Experience coordinatingcodereleases, smoke testing, validation, and go-live readiness activities.
Experience supporting technology vendors andgeographicallydistributed or off-hourssupport resources.
Familiarity with cloud-hosted infrastructure andbenefitsadministration-system support is preferred.
Demonstrated abilityand willingnessto incorporate AI into day-to-day tasks tooptimizeefficiency, reduce manual effort and improve quality of deliverables. Experience with Copilot and Claudestronglypreferred.
Base Salary Range: $95,000-110,000
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