3+ years in a customer-facing role within transportation/logistics
Experience managing financial responsibilities for a portfolio
Proficiency in creating reports using Excel or Google Docs
Bachelor's degree in business/logistics preferred
5+ years of logistics and transportation experience preferred
Experience presenting to senior leadership preferred
Responsibilities
Drive customer retention, growth, and contract management for multiple accounts
Collaborate with leadership and peers while working independently
Conduct regular business reviews and client-facing meetings
Act as the main point of contact for clients across Uber Freight departments
Manage financial aspects of customer revenue
Assist clients with freight cost forecasting and budgeting
Drive initiatives to meet customer objectives effectively
Maintain accurate and timely information in CRM tools
Analyze supply chain data for actionable insights
Travel to customer locations, up to 30% of the time
Benefits
Company-sponsored health plan
Dental and vision benefits
401k match
Financial and mental wellness benefits
Parental leave
Short- and long-term disability coverage
Life insurance
Eligibility for performance or sales incentive bonuses
Option to participate in Uber Freight equity awards
Full Job Description
Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 2928
No immigration sponsorship or transfer available for this role.
About the Role
The Sr. Strategic Customer Success Partner I is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.
What the Candidate Will Do
Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity
Can work independently but will require some support from Leadership and peers
Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions
Financial ownership and budgeting of customer revenue
Assist customers with freight cost forecasting and budgeting as appropriate
Responsible for driving initiatives with the client and internal teams to meet customer objectives
Maintain timely and accurate customer information in CRM tools
Interprets supply chain data to drive actionable insights and improvements
Travel to customer locations as needed, up to 30% of the time
Basic Qualifications
High school diploma or GED equivalent
At least 3 years experience in a customer facing role within transportation/logistics
Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
Experience creating reports in Excel or Google Docs
Preferred Qualifications
Bachelor's degree in business, logistics or other related fields
5 years logistics and transportation experience
Experience presenting to Senior Leadership
Account management experience
Experience with Tableau or Power BI
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
