Job DescriptionJOB PURPOSE:Argo's Centralized Operations team aids the overall Company by creating efficiencies across business functions that help develop superior customer service; streamline processing various underwriting transactions; and standardize workflows. This position will partner with various Product Lines, and other Business Functions like Product Management and Actuary, from a technical, operational, and customer focused approach to consistently improve and meet market demands.
DUTIES AND RESPONSIBILITIES:- Assist and engage as a business representative and liaison for various system platforms.
- Production and maintenance testing.
- Identify workflow/process impacts as a result of system updates.
- Communication of system updates to impacted staff and coordination of training (if needed).
- Identifying system defects and/or gaps, providing resolution-based fixes.
- Prioritize system releases across functions.
- Develop and maintain onboarding standards.
- Coordinate with cross-functional teams to develop, write, and implement requirements.
- Approve authorizations for service requests that are outside of support staff authority.
- Direct the tasking flow and ensure effective efficient work processes are in place.
- Liaison with Division Managers on special issues and projects.
- Training, coaching, and mentoring less experienced staff, including Quality Assurance.
- Manage Product Line & vendor relationships.
- Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
- Assist underwriters and support staff in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
- Proactively manage Information Technology and Business Process Outsourcing relationships as well as relationships with our overseas partners.
- Suggest, document, implement, and audit workflows that increase efficiency across Argo
- Other duties as assigned.
QUALIFICATIONS:- High school diploma or equivalent; college course work/degree and insurance designation are preferred.
- Minimum of 5 years of insurance experience with authority.
- Proficient in the use of computer programs, including Word, Excel, PowerPoint, and Outlook.
- Ability to balance multiple inquiries and competing demands utilizing a positive coaching approach with employees.
- Must be able to function effectively in a time sensitive and high-volume environment.
- Effective leadership skills with a sound influence in dealing with challenging situations.
- Strong written and oral communication skills.
- Able to work autonomously in a fast paced, production-oriented environment.
- Analytical ability. Maintain a positive working relationship with internal and external clients.
- Ability to work successfully in a team environment.
- Travel may be requested.
PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
Benefits and CompensationWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
