Job DescriptionPosition TitleSenior UX Designer (Research, Insights & AI Experience)LocationDallas, TX; Austin, TX; Ashburn, VA; New York, NY; Chicago, IL; Atlanta, GA; Santa Clara, CA; Los Angeles, CA; Seattle, WA; Phoenix, AZ, and open for RemoteYour RoleThe Digital Experience (DXP) team is seeking a Senior UX Designer (Research, Insights & AI Experience) to help shape the future of Digital Realty's digital ecosystem. This role combines UX research, experience design, analytics, optimization, and AI-enabled innovation to create meaningful digital experiences that improve customer engagement and business outcomes.
You'll identify user needs through research and data analysis, design intuitive customer experiences, and leverage emerging AI technologies to accelerate innovation across Digital Realty's websites, platforms, and digital customer journeys. Working across strategy, experimentation, optimization, and design, you'll help improve how customers, prospects, partners, search engines, and AI systems discover, engage with, and consume digital experiences.
What You'll Do- Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
- Analyze user engagement, behavioral, and conversion data to generate actionable insights and recommendations.
- Develop personas, customer journey maps, experience models, and design hypotheses.
- Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
- Design intuitive, accessible, and customer-centered digital experiences that align with business objectives.
- Partner with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.
- Design and support A/B testing, experimentation, and experience optimization initiatives.
- Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
- Leverage AI-powered tools to accelerate research, ideation, prototyping, content planning, and design workflows.
- Explore and implement AI-driven opportunities including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.
What You'll Need- 5+ years of experience in UX Design, Product Design, Digital Experience Design, or related fields.
- Strong portfolio demonstrating user-centered design methodologies and measurable business outcomes.
- Experience conducting user research and translating customer insights into effective design solutions.
- Advanced proficiency with Figma and modern prototyping tools.
- Strong analytical skills with the ability to interpret user behavior, engagement, and performance data.
- Experience documenting design specifications, workflows, and acceptance criteria.
- Excellent communication, storytelling, stakeholder management, and presentation skills.
- Ability to work independently and effectively within ambiguous and fast-paced environments.
- Experience working across cross-functional teams including design, marketing, content, and development.
- Passion for emerging technologies, AI innovation, and continuous learning.
Preferred- Experience supporting enterprise websites, SaaS platforms, mobile applications, or digital marketing initiatives.
- Familiarity with analytics platforms such as GA4, Adobe Analytics, or similar tools.
- Experience designing and measuring A/B tests and conversion optimization initiatives.
- Experience working within Agile product development environments.
- Knowledge of AI-assisted design tools and AI-powered customer experiences.
- Understanding of SEO, GEO/AEO, personalization strategies, and conversion rate optimization best practices.
