High school diploma or equivalent; preferred college coursework/degree and insurance designation.
Minimum of 5 years of insurance experience with authority.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong leadership skills with the ability to influence in challenging situations.
Effective written and oral communication skills.
Ability to manage multiple inquiries in a high-volume environment.
Analytical skills with a focus on maintaining positive client relationships.
Responsibilities
Assist as a liaison for various system platforms.
Conduct production and maintenance testing.
Identify workflow impacts from system updates.
Communicate system updates and coordinate necessary training.
Identify system defects and propose resolution fixes.
Prioritize system releases across functions.
Develop and maintain onboarding standards.
Benefits
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Paid time off for work-life balance.
Performance-based incentives.
Professional development opportunities.
Full Job Description
Job Description
JOB PURPOSE:
Argo's Centralized Operations team aids the overall Company by creating efficiencies across business functions that help develop superior customer service; streamline processing various underwriting transactions; and standardize workflows. This position will partner with various Product Lines, and other Business Functions like Product Management and Actuary, from a technical, operational, and customer focused approach to consistently improve and meet market demands.
DUTIES AND RESPONSIBILITIES:
Assist and engage as a business representative and liaison for various system platforms.
Production and maintenance testing.
Identify workflow/process impacts as a result of system updates.
Communication of system updates to impacted staff and coordination of training (if needed).
Identifying system defects and/or gaps, providing resolution-based fixes.
Prioritize system releases across functions.
Develop and maintain onboarding standards.
Coordinate with cross-functional teams to develop, write, and implement requirements.
Approve authorizations for service requests that are outside of support staff authority.
Direct the tasking flow and ensure effective efficient work processes are in place.
Liaison with Division Managers on special issues and projects.
Training, coaching, and mentoring less experienced staff, including Quality Assurance.
Manage Product Line & vendor relationships.
Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
Assist underwriters and support staff in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
Proactively manage Information Technology and Business Process Outsourcing relationships as well as relationships with our overseas partners.
Suggest, document, implement, and audit workflows that increase efficiency across Argo
Other duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent; college course work/degree and insurance designation are preferred.
Minimum of 5 years of insurance experience with authority.
Proficient in the use of computer programs, including Word, Excel, PowerPoint, and Outlook.
Ability to balance multiple inquiries and competing demands utilizing a positive coaching approach with employees.
Must be able to function effectively in a time sensitive and high-volume environment.
Effective leadership skills with a sound influence in dealing with challenging situations.
Strong written and oral communication skills.
Able to work autonomously in a fast paced, production-oriented environment.
Analytical ability. Maintain a positive working relationship with internal and external clients.
Ability to work successfully in a team environment.
Travel may be requested.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
About Brookfield Properties
Brookfield Properties is a global real estate company that owns, develops, and manages premier properties in major cities around the world. The company's portfolio includes office, retail, multifamily, and industrial properties, as well as hospitality and entertainment venues. Brookfield Properties is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company is headquartered in New York City and has operations in North America, Europe, and Asia.
