The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Implements ServiceNow software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
2. Adopts and refines advanced ServiceNow software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available ServiceNow software solutions for the job area, producing patterns and examples that other technical professionals can follow.
5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
7. Evaluates emerging ServiceNow technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
8. Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
9. Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Software Engineering, or related field.
2. Minimum of 7 years of professional experience in software development.
3. Deep knowledge of multiple programming languages, software architecture, and design principles.
4. Deep understanding of software development lifecycle, testing, deployment, and security practices.

Preferred Qualifications

1. Professional ServiceNow certifications such as Certified Master Architect (CMA), Certified Technical Architect (CTA), Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).

2. Advanced knowledge of ServiceNow platform architecture, solution design, and enterprise architecture principles, with the ability to define scalable, reusable, and business-aligned platform patterns.

3. Deep expertise in CSDM, CMDB, service modeling, and service-aware operating models, including governance of data architecture, service ownership, and platform foundations that enable AI and automation.

4. Strong experience establishing and enforcing platform governance, architectural review processes, operating models, development standards, and technical debt management practices.

5. Expertise in out-of-the-box (OOTB) platform design, configuration-over-customization strategies, platform health, upgradeability, and federated development governance.

6. Strong knowledge of enterprise integrations, API architecture, Integration Hub, workflow automation, and executive-level stakeholder engagement, with the ability to translate business strategy into platform roadmaps and architectural decisions.

7. Strong familiarity with Agile frameworks, continuous integration/continuous deployment (CI/CD), and enterprise innovation management.

The annual base salary for this position is $150,000 - $165,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.