In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands-on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.
Key job responsibilities
• Own the multi-year security strategy for Customer Service Identity and Access Management (CSIAM), setting the technical direction for how hundreds of thousands of workforce users and hundreds of millions of customers are authenticated and authorized across every Customer Service contact channel.
• Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness one of the world's largest customer service organizations depends on.
• Define and refine the authorization models that secures customer and agentic interactions, governing how AI agents and associates act on a customer's behalf without eroding customer trust.
• Serve as the senior technical leader and escalation point for the team's most complex and ambiguous security problems, resolving them directly and through other engineers across multiple service teams.
• Evaluate and introduce emerging security technologies, inventing mechanisms that eliminate security tech debt and reduce risk at scale.
Communication and Ability To Influence Are Key!
• Communicate complex security risk and strategy clearly to both executive and deeply technical audiences while providing the technical insight that drives business reviews and roadmap decisions.
• Influence and align partner organizations, service owners, and leadership up to the VP level, negotiating security and business priorities and trade-offs while driving teams toward simple, coherent, secure designs.
• Mentor and raise the bar for security engineers org-wide, deepening the team's technical capability and cross-pollinating knowledge across partner organizations.
BASIC QUALIFICATIONS
- 5+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
- 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
- 5+ years of (non-internship) scripting, programming, and security code review in common programming languages experience
- Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
- 5+ years of industry-based experience in security vulnerabilities identification, attack patterns, and remediation techniques (non-internship) experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of non-internship work across at least 5 of the following security domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls experience
PREFERRED QUALIFICATIONS
- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience with security in service-oriented architectures/microservices and web services
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Irvine - 178,400.00 - 226,700.00 USD annually
USA, TX, Austin - 178,400.00 - 226,700.00 USD annually
USA, WA, Seattle - 178,400.00 - 226,700.00 USD annually
