This position is Remote within the state of AZ only. This Remote work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
The Senior Reporting and System Administration Specialist serves as the department’s subject matter expert for reporting, analytics, and systems. This role leads reporting modernization through advanced analytics, automation, AI-enabled technologies, and reporting governance to deliver scalable, data-driven solutions.
The Senior Specialist anticipates reporting needs for business areas and vendor partners, develops actionable insights for leadership, and drives continuous improvement through innovation, technology adoption, and reporting best practices.
REQUIRED QUALIFICATIONS
Required Work Experience
- Three years of experience in reporting, data analytics, or business intelligence, including the development of recurring and ad hoc reports.
- Four years of experience in systems administration, database administration, reporting automation, or related technical support.
- Experience leading complex reporting requests, system changes, data validation efforts, or cross-functional reporting improvements.
Required Education
- High school diploma or GED in a general field of study.
Required Licenses
Required Certifications
PREFERRED QUALIFICATIONS
Preferred Work Experience
- Six years of experience in reporting, data analytics, business intelligence, database administration, network administration, or systems administration.
- Experience with dashboard development, data visualization, report automation, data-quality controls, and reporting governance.
Preferred Education
- Bachelor’s degree in computer science, information technology, systems administration, data analytics, business analytics, or a closely related field.
Preferred Licenses
Preferred Certifications
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Lead advanced reporting and data analysis for complex, cross-functional, or high-visibility operational needs.
- Design, enhance, and maintain reporting solutions that improve visibility into quality, learning and development, workforce readiness, and operational performance metrics.
- Translate business needs into reporting requirements, data layouts, dashboards, automated reports, and actionable insights for leaders and process owners.
- Define and maintain reporting standards, templates, data definitions, and quality-control practices to improve consistency and accuracy across departmental reporting.
- Lead root-cause analysis for recurring reporting, data, or system issues and recommend sustainable process or system improvements.
- Partner with business, IT, Quality Assurance, Learning and Development, and operational stakeholders to evaluate the reporting impacts of process changes, system changes, and new initiatives.
- Serve as the technical lead for complex NICE CXone, CAT, learning management system, SharePoint, SurveyMonkey, and related system-administration needs. Responsibilities include assessing configuration impacts, improving workflows, reviewing access and licenses, and managing escalations.
- Monitor and improve report warehousing, documentation, and version-control processes to support accurate historical reporting and audit readiness.
- Develop advanced data visualizations, trend views, dashboards, and executive-ready reporting summaries that support business decisions.
- Proactively anticipate reporting needs for the team, business areas, and vendor partners. Translate those needs into digestible, efficient, and actionable quality results.
- Develop and mature cross-functional Operational Excellence reporting for Continuous Improvement, Knowledge Management, Operational Readiness, and Command Center functions. This includes executive-ready dashboards, trend analyses, and insights that identify operational risks, improvement opportunities, and business impacts.
- Identify, evaluate, and learn emerging reporting, automation, and analytics tools, such as Alteryx, to improve reporting efficiency, data preparation, repeatability, and overall reporting performance.
- Mentor, coach, and provide technical guidance to Level 1 specialists on reporting methods, system troubleshooting, data validation, and documentation standards.
- Identify automation, simplification, and continuous-improvement opportunities that reduce manual effort, improve turnaround time, and strengthen reporting quality.
- Represent Learning and Development and Quality in cross-functional discussions related to reporting, systems administration, data quality, and reporting-process improvement.
- Perform other duties as assigned.
- Maintain a full-time work schedule of at least 40 hours per week, plus additional hours as requested or needed to meet business requirements.
REQUIRED COMPETENCIES
Required Job Skills
- Strong investigative, analytical, and research skills.
- Strong organizational, planning, and task-management skills.
- Intermediate proficiency with Microsoft Office applications, including Excel, Visio, PowerPoint, SharePoint, and Word.
- Proficiency with AI-enabled reporting tools and applications, such as Microsoft Copilot, Claude, and Power BI, to support report development, formatting, analysis, summarization, and performance improvement.
- Strong technical documentation, writing, and presentation skills.
- Ability to develop data-driven reports.
- Ability to use SQL and Microsoft Excel to create pivot tables, graphs, and charts.
- Strong attention to detail, including awareness of small details that could affect results.
- Initiative in using reporting tools to improve the formatting, usability, accuracy, and performance of existing reports.
- General knowledge of business operations, objectives, strategies, processes, and information flow.
- Advanced ability to develop, validate, and maintain complex reports, dashboards, and automated reporting processes.
- Advanced ability to interpret data, explain trends, and convert findings into clear business recommendations.
- Advanced proficiency in Excel and SQL, including the ability to troubleshoot complex data and reporting issues.
- Ability to establish reporting standards, data-validation practices, and documentation approaches that improve consistency and usability.
- Ability to use AI, automation, and advanced reporting tools to improve report design, accelerate analysis, anticipate stakeholder needs, and deliver clear quality results for leaders, business areas, and vendor partners.
- Required Professional Competencies
- Ability to manage multiple and changing priorities and make independent decisions within the position’s authority.
- Ability to prioritize tasks and manage time effectively.
- Ability to interpret and translate policies, procedures, programs, and guidelines.
- Ability to listen to and assimilate information from multiple sources and subject-matter experts.
- Ability to establish and maintain effective working relationships in a collaborative team environment.
- Excellent interpersonal and verbal communication skills, with the ability to interact effectively at all levels of the organization.
- Ability to exercise independent and sound judgment.
- Ability to maintain confidentiality and privacy.
- Required Leadership Experience and Competencies
- Consistently action-oriented and willing to do what is necessary to complete the work.
- Demonstrates urgency in moving work forward and persistence in overcoming obstacles or resistance.
- Ability to identify or generate practical, creative ideas that positively affect Learning and Development, Quality Assurance, and Operational Excellence processes.
- Mentors and coaches Level 1 Reporting and Data Specialists on reporting, systems administration, troubleshooting, and documentation practices.
- Leads complex reporting or systems-administration workstreams without formal authority.
- Builds credibility with leaders and stakeholders through accurate analysis, clear recommendations, and consistent follow-through.
- Influences process owners and partners to improve data quality, reporting consistency, and sustainable process outcomes.
- Supports the maturity of Workforce Development and Quality reporting through standards, templates, documentation, and continuous improvement.
PREFERRED COMPETENCIES
- Preferred Job Skills
- Advanced proficiency with Excel, Word, Visio, PowerPoint, SharePoint, and related reporting tools.
- Experience with AI-enabled productivity and reporting applications, including Microsoft Copilot.
- Demonstrated willingness to learn additional reporting and automation tools, such as Alteryx.
- Advanced SQL skills.
- Advanced analytical and writing skills.
- Knowledge of how to map processes at both high and detailed levels.
- Experience with dashboard development, reporting automation, data visualization, and data-governance practices.
- Preferred Professional Competencies
- Ability to serve as a trusted advisor to leaders and process owners regarding reporting strategy, data interpretation, and the impacts of systems administration.
Preferred Leadership Experience and Competencies
- Experience mentoring reporting, analytics, systems-administration, or operational-support resources.
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