Sr. Project Manager - AGT

Job Summary

The Sr. Project Manager leads customer-facing projects from kickoff through delivery and closeout, coordinating cross-functional teams, managing timelines, budgets, and risks, and ensuring customers achieve their intended business outcomes. This role is ideal for a proactive, detail-oriented professional who builds trusted customer relationships and leads through influence and collaboration rather than direct supervision. As a senior-level contributor, this position combines strong execution with deep stakeholder engagement, data-driven decision making, and adaptive problem-solving.

The Sr. Project Manager independently manages large or high-visibility customer engagements, serving as the primary liaison among customers, internal business partners, technical teams, and leadership to ensure clear communication and transparent progress reporting. The role is proficient in Asana for planning, tracking, and reporting, and balances strategic thinking with execution rigor, structured planning, risk mitigation, and clear customer outcomes.

Role Description

 Lead end-to-end delivery of complex customer-facing projects from kickoff and planning through execution, go-live, and closeout  Serve as the primary customer contact, managing expectations, communications, escalations, and relationships throughout the engagement  Define scope, timelines, deliverables, and success metrics aligned to customer requirements and business goals  Build and maintain project plans, schedules, and task dependencies in Asana, keeping boards, timelines, and status reporting current and visible to customers and stakeholders  Lead cross-functional internal teams, vendors, and subcontractors, coordinating dependencies in a matrixed environment  Manage project budgets, resources, change requests, and statements of work to protect margin and ensure high-quality outcomes  Identify risks and issues, implement mitigation strategies, and escalate when necessary  Facilitate customer kickoff meetings, status calls, and executive business reviews with clear, concise reporting  Ensure adherence to project management methodologies, governance standards, and documentation practices  Track performance against KPIs, milestones, and customer satisfaction, providing insights to improve outcomes  Partner with sales, technical, and operations teams to ensure smooth handoffs and identify follow-on opportunities  Act as a trusted advisor and subject matter expert, mentoring others on project management and Asana best practices   Behaviors and Competencies   Customer Focus  Anticipates customer needs, builds trust, and delivers a consistently strong customer experience.  Collaboration and Influence  Builds partnerships across internal teams and customers to achieve shared outcomes without positional authority.  Strategic Orientation  Connects project work to customer and organizational priorities and anticipates downstream impacts.  Execution Discipline  Maintains structure, organization, and precision across multiple simultaneous projects.  Communication Excellence  Delivers information clearly, concisely, and appropriately for customers, executives, and technical audiences.  Adaptability and Resilience  Quickly adjusts to shifting priorities or constraints while maintaining a positive approach.  Accountability and Ownership  Delivers on commitments and upholds high standards of integrity, reliability, and quality.   Skill Level Requirements   5+ years of experience holding a direct project or program management or equivalent role, including managing customer-facing projects in a fast-paced, cross-functional setting.  Experience managing customer facing projects required.

 Proven experience managing complex technical projects end-to-end required within data center, IT Operations, or software development specialties.  Advanced proficiency in Asana (projects, timelines, dependencies, workflows, dashboards, and reporting)  Strong communication, presentation, and stakeholder engagement skills, with the ability to influence outcomes without authority.  Experience managing scope, budgets, change control, and vendor or subcontractor relationships.  Excellent problem-solving and critical-thinking skills.  Skilled in balancing multiple priorities and adapting to evolving customer and business needs.  PMP Certification required   Other Requirements   Bachelors degree in Business Administration, Project Management, Information Systems, or related field required.

 Knowledge of change management and process improvement practices (Lean, Six Sigma).

 Familiarity with business analytics or performance measurement frameworks preferred 

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.