Job DescriptionJob SummaryThe
SeniorProduct Engineer is responsible for the technical definition, development, integration, and lifecycle support of modular, rack- and row-based IT infrastructure solutions. This role serves as a key technical interface to customers, translating customer requirements into robust, compliant, and manufacturable product solutions while ensuring alignment with internal engineering standards and product roadmaps.
The Product Engineer works cross-functionally with Product Management, Systems Engineering, Manufacturing, Supply Chain, Sales, and Quality teams to ensure solutions meet customer expectations for performance, reliability, serviceability, and scalability. The role combines hands-on engineering execution, systems thinking, and direct customer engagement throughout the product and project lifecycle.
Responsibilities - Own the technical definition of product solutions, ensuring form, fit, function, and interoperability across mechanical, electrical, and thermal subsystems.
- Analyze and document system-level requirements for rack-, row-, and aisle-based solutions, including mechanical architecture, interfaces, and integration constraints.
- Apply and help evolve internal engineering standards, guidelines, and best practices to ensure consistent, scalable product designs.
- Support New Product Development (NPD) activities, including concept evaluation, requirements definition, design reviews, validation, and release.
- Validate engineering documentation, BOMs, system layouts, compatibility matrices, and integration guidelines.
- Act as a technical point of contact for customers, participating in customer meetings, workshops, design reviews, and solution presentations.
- Translate customer specifications, site requirements, and operational needs into compliant, manufacturable product solutions.
- Support pre-sales activities by contributing technical input to proposals, quotations, drawings, and solution narratives.
- Address customer technical questions, deviations, and change requests throughout the sales and execution lifecycle.
- Represent the "voice of the customer" within engineering by providing structured feedback into product improvements and roadmap discussions.
- Ensure product designs comply with applicable mechanical, electrical, and safety standards (e.g., ASME, ASHRAE, IEC, UL, ISO, NEC, regional codes).
- Support and communicate updates to internal standards or "standards playbooks," ensuring practical application within active projects.
- Participate in design reviews, risk assessments (FMEA), and root cause analysis for quality, manufacturability, and field issues.
- Partner with Quality and Manufacturing teams to support production issues, validation testing, and continuous improvement initiatives.
- Work closely with Product Management to align technical solutions with product strategy and customer segmentation.
- Collaborate with Manufacturing and Supply Chain on component selection, sourcing strategies, and production readiness.
- Coordinate with Electrical, Thermal, and Systems Engineering to ensure cohesive system-level solutions.
- Support global engineering teams and suppliers as needed, contributing to consistent technical outcomes across regions.
Requirements - BSME, BSEE, or a related engineering discipline; master's degree or Professional Engineer (PE) license is a plus.
- 7-15 years of experience in product engineering, systems engineering, or new product development, preferably within IT infrastructure, data center, or industrial equipment environments.
- Demonstrated experience working directly with customers in a technical role (e.g., solution development, design reviews, technical support).
- Experience in applying engineering standards, regulatory requirements, and compliance processes to commercial products.
- Exposure to full product lifecycle activities: concept, development, release, production, and sustaining engineering.
- Strong understanding of electrical, thermal, and mechanical systems and interfaces.
- Ability to evaluate system compatibility, serviceability, manufacturability, and reliability.
- Experience creating and interpreting engineering drawings, specifications, and BOMs.
- Familiarity with Lean, Six Sigma, or structured problem-solving methodologies is beneficial.
- Strong verbal and written communication skills, including the ability to explain complex technical concepts to customers and non-engineering stakeholders.
- Comfortable presenting and defending technical solutions in customer-facing environments.
- Systems thinker with attention to detail and a pragmatic, solution-oriented mindset.
- Ability to manage multiple priorities and adapt in a fast-paced, matrixed environment.
- Collaborative team player with the confidence to take ownership and drive outcomes.
What Success Looks Like in This Role - Customers experience a knowledgeable, responsive technical partner who understands their needs and constraints.
- Product solutions are well-integrated, standards-compliant, manufacturable, and aligned with the broader product portfolio.
- Engineering standards are applied consistently but pragmatically, improving quality and speed without over-constraining innovation.
- Cross-functional teams trust the Product Engineer as a reliable technical anchor throughout the product and project lifecycle.
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