Sr. Process Engineer

Position Summary

As a Senior Process Engineer, you will play a key role in supporting initiatives to optimize operational efficiency, enhance customer satisfaction, and drive continuous improvement at Stellantis Financial Services. You will be responsible for identifying, designing, and implementing process enhancements that align with business objectives and regulatory requirements.

Essential Duties and Responsibilities

• Facilitate cross-functional teams in process improvement projects using Kaizen, Design Thinking, Lean, Six Sigma, and other methodologies.
• Consult with business leaders and define issues with recommendations to improve current state with solutions with AI.
• Manage complex initiatives, timelines, budgets, and deliverables to ensure successful outcomes.
• Lead the Process Engineering Framework roadmap, including routines, standards and enterprise process management system.
• Lead the enterprise process management system implementation including but not limited to, enterprise process taxonomy, process migration and training.
• Partner with various departments, including operations, compliance, IT, and customer service, to understand challenges and develop solutions with appropriate AI solutions.
• Build relationships with internal and external stakeholders to foster a culture of continuous improvement.
• Ensure processes comply with financial regulations and industry standards.
• Collaborate with compliance and risk management teams to identify controls and mitigate potential risks.
• Drive organizational change by identifying root causes, implementing improvements and communicating benefits effectively.
• Provide training and support to teams to ensure successful adoption of new processes.
• Evaluate and recommend technology solutions to automate and enhance processes.
• Work closely with IT to integrate technology into process improvement initiatives.
• All other duties assigned.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum of 7 years' experience in the following related functions: Process management experience in Operations, Finance or Regulatory.

Education

• Bachelor's degree in Business, Finance, Operations Management, or a related field.

Skills Required

• Expertise in Lean Six Sigma (Green/Black Belt certification preferred), and other process improvement methodologies.
• Strong analytical skills with experience in data analysis and performance measurement.
• Proven ability to lead cross-functional teams and manage complex projects.
• Excellent communication, presentation, and stakeholder management skills.
• Familiarity with financial services regulations and compliance requirements.
• Proficiency in process modeling tools and technology platforms (e.g., BPM, RPA).
• Travel 0-10% as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities:
  • Atlanta, GA
  • Dallas, TX
  • Detroit, MI
  • Houston, TX
  • Phoenix, AZ

Qualifications Preferred

• Process Management certification preferred; Lean Six Sigma, Design for Six Sigma (DFSS), and Design Thinking certifications strongly desired.
• Strong strategic thinking and problem-solving skills with the ability to identify and implement process improvement opportunities.
• Proven experience facilitating process improvement events, workshops, and cross-functional initiatives that drive operational excellence.
• Ability to effectively navigate ambiguity, assess complex situations, and make sound business decisions.
• Results-oriented mindset with a demonstrated focus on achieving measurable outcomes and sustainable improvements.
• Adaptable and effective in fast-paced, highly regulated environments, with strong collaboration and stakeholder management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8:00 AM and 6:00 PM Monday through Friday and on weekends as needed.