Amazon

Sr. Non-Retail Program Manager, WWGS - Facility Operations Support

Amazon • $115K — $160K *
Austin, TX 78745In-Person
Food & Beverages
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proven ability to use data and metrics to drive improvements
  • Experience managing program strategy from conception to delivery
  • Bachelor's degree in relevant field (preferred)
  • 2+ years of experience in process improvement initiatives
  • Familiarity with AI tools

Responsibilities

  • Own strategy for 5-10 concurrent programs across multiple facilities
  • Define objectives, success metrics, and resource needs
  • Develop multi-year roadmaps for operational capabilities
  • Design and implement standard procedures for 15+ facilities
  • Lead capacity planning and analyze operational inefficiencies
  • Manage program budgets of $1M-$10M annually
  • Coordinate with cross-functional teams to influence decision-making

Benefits

  • Comprehensive health insurance options including medical, dental, and vision
  • Mental health support and Employee Assistance Programs (EAP)
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Program Manager, Distribution Centers & Food Production to join our Facility Operations Support team.

In this role, you will lead strategic programs supporting non-retail grocery operations including distribution centers and food production facilities. The PM drives operational improvements, capacity planning, and process standardization across industrial grocery support locations.

Key job responsibilities

Strategic Program Leadership:

- Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.

- Define program objectives, success metrics, and resource allocation across business units.

- Make trade-off decisions between competing priorities with limited executive guidance.

- Develop multi-year roadmaps for operational capability development.

- Manage program budgets ranging from $1M-$10M annually.

Operations and Process Management:

- Design and implement standard operating procedures across 15+ industrial facilities.

- Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.

- Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.

- Participate in facility launches, retrofits, or decommissioning projects.

- Establish performance benchmarks and track operational KPIs across facility network.

Cross-Functional Leadership:

- Lead working groups with 15-25 stakeholders from operations, supply chain, engineering, and finance.

- Influence VP-level decision-making through data-driven recommendations.

- Negotiate resource allocation and prioritization with peer program managers.

- Resolve conflicts between competing organizational objectives.

- Partner with legal, safety, and compliance teams on regulatory requirements.

About the team

The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring facilities are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We coordinate 24/7 emergency response. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

- 2+ years of driving process improvements experience

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

- Knowledge of general AI tools

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually

USA, NY, Jersey City - 127,200.00 - 185,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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