Department:Network Operations Control
Job Description:As the Sr NOC Training & Standards Program Manager, you'll lead the development and management of training programs that ensure Network Operations Control (NOC) and Dispatch Employees are fully trained, qualified, and supported to perform their roles safely and effectively. You'll oversee Dispatcher training and standards programs in alignment with FAA regulations and Southwest policies, develop and maintain training curricula and manuals, and support qualification management across the operation. Working closely with Dispatch Leaders and operational teams, you'll answer questions from the floor, provide day-to-day guidance, and occasionally instruct training sessions ranging from one-on-one support to classroom settings. Through strong collaboration, clear standards, and effective training, you'll directly support safe, compliant, and efficient airline operations within the NOC.
Additional details
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Responsibilities
- Prepare and obtain FAA approval for the Dispatcher training program including basic, initial, and recurrent
- Instruct and/or monitor all instruction for Dispatch training sessions including competency and proficiency checks
- Develop training programs and methods for enhancement of Dispatch Training
- Maintain records and information as required for FARs
- Assist in the development of standards and procedures for the Flight Dispatch Department
- Maintain and update the Dispatch Operating Manual
- Create Read before Dispatch and Training Topic documents
- Provide guidance in the daily operation of the Flight Dispatch Department and represent the NOC in cross-departmental meetings affecting the NOC and Dispatch
- Create and deliver presentations
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- In-depth knowledge of Southwest Airlines Dispatch
- Skilled in written and oral communication
- Ability to work well with others as part of a Team; professionally interact with other departments, labor groups, and the public
- Ability to perform under pressure
- Ability to take initiative and work independently
- Ability to handle sensitive and confidential information
- Ability to analyze problems and make sound decisions
- Ability to engage and motivate others
- Ability to master current and emergent PC software packages
- Ability to demonstrate strong organizational skills
- Ability to work under tight time constraints to accomplish assignments and projects
- Ability to effectively communicate technical information
Education
- Required: High School Diploma or GED
Experience
- Required: Expert level experience, expansive and far-reaching knowledge of:
- Dispatch experience at a 14 CFR 121 Carrier
- Preferred: Experience in training development, technical writing, and presenting complex operational concepts
Licensing/Certification
- Must be a licensed Aircraft Dispatcher under Federal Guidelines
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be available to work varying and extended hours as needed
- Must meet all regulatory criteria to obtain and maintain Flight Deck Jump Seat access; this position requires successful and continuous enrollment in Rap Back
Pay & Benefits:
Competitive market salary from $125,900 per year to $139,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
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