Job Location: Fort Worth
Other Potential Locations: Fort Worth, TX
Anticipated Start Date: 12/16/2026
Number of Positions: 1
Salary Range: $125,000 - $130,000
Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.
The BNSF Police department is dedicated to ensuring the security and safety of the company's vast network of rail operations. This department employs comprehensive strategies and state-of-the-art technology to safeguard the transportation of goods, prevent theft, and mitigate risks associated with railway operations. By collaborating closely with local, state, and federal law enforcement agencies, the BNSF Police team plays a critical role in maintaining the integrity and reliability of BNSF Railway's services.
The BNSF Police Resource Operations Call Center (ROCC) is the department's 24-hour centralized law enforcement communications center, providing emergency response coordination, police dispatch, officer safety monitoring, and operational intelligence support throughout BNSF's 32,500-mile rail network.
To learn more about our BNSF Police team, please view this video: BNSF Police
This is a full-time position located in Fort Worth, TX.
Travel is minimal.
Training for this position is at both corporate headquarters in Fort Worth, TX and on-site at location with an internal trainer.
Relocation package may be provided for the eligible candidate.
Role DescriptionThis position oversees all operations of the Resource Operation Call Center (ROCC), ensuring the effective dispatching of emergency services and adherence to all relevant policies and regulations. They also manage personnel, develop and implement procedures, and work to improve efficiency and service quality within the center.
Key responsibilities may include:
- Manage ROCC Operations and Emergency Call Handling: Oversee the efficient and accurate processing of emergency and non-emergency calls, ensuring timely dispatch to BNSF police, train dispatchers, and local law enforcement, fire, and EMS services.
- Supervise and Lead Supervisor Staff: Direct and support call takers, dispatchers, and supervisors, including staffing, training, scheduling, performance evaluations, and professional development.
- Ensure Compliance with Regulations and Standards: Maintain adherence to local, state, and federal laws, including FCC regulations and other TSA and FRA regulatory mandates.
- Oversee Technology and Systems Management: Manage and coordinate the use of communications technology, including CAD (Computer-Aided Dispatch), radio systems, card access, camera surveillance, and facility access.
- Develop and Implement Operational Policies and Procedures: Create policies and procedures for ROCC operations and oversee procurement of equipment and services to support efficient emergency communications.
- Administrative functions regarding equipment and assignment of personnel including scheduling, evaluations, and training.
- Must be willing and able to work irregular duty assignments to include on-call assignments. Flexible and responsive to customers and ROCC demands in a constantly changing environment.
- CONFIDENTIALITY - As found in BNSF Police Rule 801.8: Information that becomes available through the ROCC may be confidential or sensitive in nature. All ROCC members are required to treat information that becomes known to them as confidential and release that information in accordance with BNSF Railway Confidential Information Policy and Protected Information Rule.
Daily work is conducted in an indoor office environment.
The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position's duties.
Basic Qualifications:- Does not require BNSF's assistance (whether monetary, through sponsorship, or otherwise) now or in the future to obtain, maintain, or extend employment authorization (including H-1B, STEM OPT/CPT, or TN nonimmigrant status).
- High School diploma or GED.
- Must be physically and psychologically fit, able to successfully pass any required company evaluations and pass an extensive background investigation.
- Must live or be willing to relocate within 50 miles of the assigned work location.
- At least 2 years of experience as a supervisor.
- Possesses an in-depth understanding of policies and protocols within an emergency call center.
- Possesses good working knowledge of ROCC programs; GIS Mapping, Remedy, Genetec, Phone, CCURE and CARS.
- Receive and/or maintain intermediate TCOLE (Texas Commission on Law Enforcement) certification.
- Receive and/or maintain access to NCIC (National Crime Information Center) with full access.
- Receive and/or maintain TAC (Terminal Agency Coordinator) training for NCIC, to manage NCIC records.
- Ability to lead, coach, train, teach and guide Police Communication Specialists and Supervisors of Police Communication in the ROCC.
- Strong verbal and written communication skills.
- Possesses sound judgement and reasoning skills.
- Ability to de-escalate/diffuse stressful situations.
Preferred Qualifications:
At BNSF, you will have access to a comprehensive and competitive benefits package including:- An industry-leading 401(k) and renowned Railroad Retirement program.
- A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options.
- Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost.
- Family benefits including parental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match).
- Access to discounts on travel, gym memberships, counseling services and wellness support.
- Annual bonus (Incentive Compensation Program)
- Generous leave / time off policies.
- For more information, visit Benefits.
Please be aware of potential fraud that can occur when searching for new career opportunities. Please review our FAQ for more information and awareness.
All positions require pre-employment background verification, medical review and pre-employment drug screen. You can find more information by reviewing the Hiring Process. Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. More information is available at https://www.tsa.gov/for-industry/twic
SF: MO | ((mfield5)) | Operations - Resource Protection | Fort Worth, TX | 76131
