Job Summary:
This position should be based out of one of our U.S. based office locations or adjacent to a major customer site. - Boise, Austin, Albany, Phoenix
The Senior Service Manager is a mid-level leadership role responsible for directing regional managers and field service teams that support assigned customers. This position oversees all aspects of field service operations, including customer satisfaction, equipment performance, safety, financial results, and employee development, ensuring compliance with both customer requirements and SCREEN Semiconductor corporate policies and standards. Reports to the Senior Vice President of Field Operations.
The role serves as the primary operational liaison between customers, U.S. service organizations, corporate headquarters in Japan, and cross-functional internal / international teams. Through this coordination, the Senior Service Manager ensures consistent execution, alignment, and overall company success. Salary Range: $190,000 - $220,000
Essential Job Duties & Responsibilities:Customer Relationship Management:
- Serve as the primary service liaison between SCREEN SPE USA and customers.
- Build and maintain strong (mid / upper) management-level relationships with customer stakeholders.
- Ensure alignment with the customer's strategic goals, roadmaps, and operational expectations.
- Effectively manage escalations, high-pressure situations, and complex service challenges, ensuring positive outcomes.
Service Operations Leadership:
- Lead a cross-functional team of field service engineers, technical support staff, and service managers across multiple U.S. locations.
- Oversee all aspects of service delivery, tool performance installation, uptime and service quality while ensuring compliance with both customer systems and SCREEN' internal systems, processes, and reporting requirements.
- Lead end-to-end service delivery, ensuring optimal tool installation, performance, uptime, and service quality in compliance with customer and SCREEN internal systems, processes, and reporting standards.
- Ensure operational KPIs (uptime, PM compliance, etc.) meet or exceed contractual obligations.
Job Requirements:- Proven leadership in managing field service teams and customer-facing operations.
- Strong technical knowledge of SCREEN SPE equipment and semiconductor processes.
- Excellent communication, problem-solving, and organizational skills.
- A willingness to travel domestically and internationally as needed, sometimes on short notice.
- Experience working and communication with other cultures (i.e. Japanese counterparts).
- Must have a valid passport and REAL ID for immediate travel.
Education & Experience:
- Bachelor's degree in engineering, electronics, or related field or equivalent experience (i.e. military).
- Minimum 10 years of experience in semiconductor equipment service, with at least 5 years in a leadership role
