Job SummaryThe Senior Manager of Procurement Services is responsible for leading complex, high-visibility customer engagements while helping lead a team focused on excellence and continuous improvement. This role supports initiatives including negotiation support, application rationalization, renewal optimization, demand management, vendor consolidation, and process re-engineering.
Role Description- Lead procurement solution delivery for customers, applying strong attention to detail and an analytical mindset while effectively guiding executive-level discussions.
- Support complex vendor negotiations focused on spend reduction and optimization of contractual terms.
- Conduct detailed data analysis and generate actionable insights to help procurement teams realize savings and establish effective governance frameworks.
- Support leadership in managing portions of the procurement delivery team, fostering a culture of excellence, collaboration, and continuous improvement.
- Contribute to process improvement, training, and solution development with the goal of growing the practice year over year, exceeding customer commitments, and achieving strong customer satisfaction (CSAT) results.
- Lead and influence cross-functional teams across the workstream and support additional cross-sell and upsell opportunities.
- Oversee the development and delivery of sales tools, resources, and training programs that strengthen understanding within SHI and among clients of the value our solutions provide.
- Build and maintain trusted relationships with senior internal stakeholders, executive-level customer contacts, delivery resources, partners, sales architects, and others to drive organizational success.
- Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning.
- Report on performance and strategic initiatives to senior leadership, providing insights and recommendations to support future planning.
Behaviors and Competencies- Strategic Thinking: Ability to analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
- Leadership: Ability to lead team initiatives, inspire others to take on leadership roles, and foster a culture of shared responsibility and continuous improvement.
- Communication: Ability to model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to strengthen their communication skills.
- Collaboration: Ability to lead complex team projects, inspire effective collaboration, and foster a culture of mutual respect and shared purpose.
- Problem-Solving: Ability to lead strategic problem-solving initiatives, develop others' problem-solving capabilities, and foster a culture of proactive problem-solving.
- Customer-Centric Mindset: Ability to lead strategic initiatives focused on improving the overall customer experience, while inspiring and mentoring others to adopt a customer-centric approach and fostering a culture of customer focus throughout the organization.
- Results Orientation: Ability to foster a results-oriented culture across the organization by setting high standards and holding individuals accountable for achieving results.
- Adaptability: Ability to drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
- Strategic Implementation: Ability to lead the development and execution of strategic plans and new solutions and drive organizational change to achieve strategic objectives.
- Continuous Improvement: Ability to lead others in identifying and implementing significant improvements and proactively drive continuous improvement across the organization.
- Strategic Planning and Implementation - Expert: Skilled in developing and implementing strategic plans to achieve organizational goals.
- Stakeholder Relationship Management - Intermediate: Proficient in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success.
- Risk Management - Intermediate: Ability to identify and mitigate risks to safeguard organizational operations and reputation.
- Project Leadership - Expert: Ability to oversee and direct projects through completion, ensuring goals are achieved, resources are used efficiently, and stakeholder expectations are met.
Skill Level Requirements- Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals. - Expert
- Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. - Intermediate
- Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization's operations and reputation. - Intermediate
- Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
Other Requirements- Completed Bachelor's degree in Business or a related field, or relevant work experience required.
- 5-7 years of experience in consulting and managing relationships with large, complex enterprises.
- 3+ years of experience in a management position required.
- Demonstrated success leading enterprise-scale or high-visibility customer engagements.
- Ability to travel to SHI, partner, and customer events.
- Ability to travel up to 15%.
The estimated annual pay range for this position is $140,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
